SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:37:09 | VAS-1792305426-BDE2A54E8890 | AGGREGATOR | TXN_COMPLETION | 1967.86ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 07:37:04 | VAS-1792305422-0EF04D542A38 | AGGREGATOR | TXN_COMPLETION | 2304.99ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:37:04 | VAS-1792305422-0EF04D542A38 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:36:57 | VAS-1792305416-3168DEF32190 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 07:36:52 | VAS-1792305412-5243361E9AA8 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 07:36:38 | VAS-1792305397-B2BDA36096F7 | AGGREGATOR | TXN_COMPLETION | 1311.98ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 07:36:27 | VAS-1792239232-D8ADDE8D9CD6 | TELCO | TXN_COMPLETION | 66155179.76ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:36:27 | VAS-1792239232-D8ADDE8D9CD6 | MERCHANT | TXN_COMPLETION | 66157.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:36:10 | VAS-1792305367-6EF704A75A82 | TELCO | TXN_COMPLETION | 1496.37ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:36:10 | VAS-1792305367-6EF704A75A82 | AGGREGATOR | TXN_COMPLETION | 923.89ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:36:10 | VAS-1792305367-6EF704A75A82 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:35:58 | VAS-1792305357-8B6E3F9071DD | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 07:35:53 | VAS-1792305353-CF573F446AD3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:35:43 | VAS-1792305343-931894F11564 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:35:40 | VAS-1792305338-C9B32C4E766C | AGGREGATOR | TXN_COMPLETION | 1770.24ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 07:35:33 | VAS-1792305333-66C266B6961B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:35:28 | VAS-1792305327-BF073FDDD266 | AGGREGATOR | TXN_COMPLETION | 2332.95ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:35:28 | VAS-1792305327-BF073FDDD266 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:35:19 | VAS-1792305318-EB4CF9EE33E1 | TELCO | TXN_COMPLETION | 798.20ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 07:35:06 | VAS-1792305304-88812CB5FE94 | TELCO | TXN_COMPLETION | 1709.12ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |