SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:07:42 | VAS-1792300060-75B36935AFBF | AGGREGATOR | TXN_COMPLETION | 1281.17ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:07:32 | VAS-1792300050-8CC1BCCF9EE6 | AGGREGATOR | TXN_COMPLETION | 1400.65ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:07:32 | VAS-1792300050-8CC1BCCF9EE6 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:07:26 | VAS-1792300046-0DD5AF13034C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:07:25 | VAS-1792300041-75C1D03D3373 | AGGREGATOR | TXN_COMPLETION | 1270.32ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 06:07:25 | VAS-1792300041-75C1D03D3373 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 06:06:53 | VAS-1792300011-D26B99422FDA | AGGREGATOR | TXN_COMPLETION | 2152.62ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 06:06:53 | VAS-1792300011-D26B99422FDA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 06:06:47 | VAS-1792300006-0840D838389E | TELCO | TXN_COMPLETION | 875.90ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:06:34 | VAS-1792299991-51F22D43EBC4 | TELCO | TXN_COMPLETION | 1976.12ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:06:34 | VAS-1792299991-51F22D43EBC4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:06:27 | VAS-1792299987-C9BE66CF0D00 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 06:06:25 | VAS-1792299982-B6AD127ED90F | TELCO | TXN_COMPLETION | 1998.62ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:06:25 | VAS-1792299982-B6AD127ED90F | AGGREGATOR | TXN_COMPLETION | 1471.10ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:06:25 | VAS-1792299982-B6AD127ED90F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:06:19 | VAS-1792299977-9C2D331D4EBE | TELCO | TXN_COMPLETION | 1220.35ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:06:19 | VAS-1792299977-9C2D331D4EBE | AGGREGATOR | TXN_COMPLETION | 1017.20ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:06:19 | VAS-1792299977-9C2D331D4EBE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:06:00 | VAS-1792299957-B73BA3E9B607 | AGGREGATOR | TXN_COMPLETION | 2021.70ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:06:00 | VAS-1792299957-B73BA3E9B607 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |