SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:11:55 | VAS-1792289514-577DE47E0A09 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 03:11:50 | VAS-1792289509-C2FC5B22C3AC | AGGREGATOR | TXN_COMPLETION | 864.61ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:11:40 | VAS-1792289499-76B90546FAC6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 03:11:35 | VAS-1792289495-9C68CD1041D5 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 03:11:32 | VAS-1792289490-88C8E5E937AB | AGGREGATOR | TXN_COMPLETION | 2220.94ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 03:11:32 | VAS-1792289490-88C8E5E937AB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 03:11:26 | VAS-1792289485-7DE2B7CF1BF1 | AGGREGATOR | TXN_COMPLETION | 928.16ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 03:10:52 | VAS-1792289450-3B9573DA558D | AGGREGATOR | TXN_COMPLETION | 1255.05ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 03:10:52 | VAS-1792289450-3B9573DA558D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 03:10:46 | VAS-1792289445-CCC5B20DA836 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 03:10:42 | VAS-1792289441-D426B3FE2B19 | TELCO | TXN_COMPLETION | 1340.83ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:10:42 | VAS-1792289441-D426B3FE2B19 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:10:40 | VAS-1792289436-0441698297C1 | TELCO | TXN_COMPLETION | 1698.36ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:10:40 | VAS-1792289436-0441698297C1 | AGGREGATOR | TXN_COMPLETION | 2344.79ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:10:40 | VAS-1792289436-0441698297C1 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:10:22 | VAS-1792289421-1B38311141EE | TELCO | TXN_COMPLETION | 870.82ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:10:22 | VAS-1792289421-1B38311141EE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:10:03 | VAS-1791885792-E1C6F3795374 | AGGREGATOR | TXN_COMPLETION | 893.11ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 03:10:03 | VAS-1791885792-E1C6F3795374 | MERCHANT | TXN_COMPLETION | 403617.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 03:10:03 | VAS-1792289402-6A0D7D48A5A9 | AGGREGATOR | TXN_COMPLETION | 972.07ms | 400.00ms | Opay | NexBridge | MTN |