SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:49:34 | VAS-1792284572-2921C02F4E84 | AGGREGATOR | TXN_COMPLETION | 2082.71ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:48:58 | VAS-1792284537-07B28130C000 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 01:48:49 | VAS-1792284527-4053E9B0AF8D | AGGREGATOR | TXN_COMPLETION | 1661.34ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 01:48:49 | VAS-1792284527-4053E9B0AF8D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 01:48:38 | VAS-1792284518-2207F4EAC6A6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 01:48:33 | VAS-1792284513-D42CB5124130 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:48:28 | VAS-1792284508-8EAD0718FA7F | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 01:48:14 | VAS-1792284493-29B137EC7048 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:48:09 | VAS-1792284488-DBA121C4A4C3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:48:05 | VAS-1792284483-44A61C140C22 | TELCO | TXN_COMPLETION | 1535.87ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:47:51 | VAS-1792284468-AD8D0D79238C | TELCO | TXN_COMPLETION | 892.15ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:47:51 | VAS-1792284468-AD8D0D79238C | AGGREGATOR | TXN_COMPLETION | 1678.32ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:47:51 | VAS-1792284468-AD8D0D79238C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:47:39 | VAS-1792284459-9A0A707A7219 | AGGREGATOR | TXN_COMPLETION | 408.59ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:47:39 | VAS-1792284459-9A0A707A7219 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:47:36 | VAS-1792284454-7C9EA82E0A95 | TELCO | TXN_COMPLETION | 2253.68ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 01:47:36 | VAS-1792284454-7C9EA82E0A95 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 01:47:29 | VAS-1792284449-CFD3D4CCF9AA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 01:47:16 | VAS-1792284434-0199909EED70 | AGGREGATOR | TXN_COMPLETION | 1464.45ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 01:47:10 | VAS-1792284429-F619547C7401 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |