SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:29:04 | VAS-1792283343-2920B6CF9435 | TELCO | TXN_COMPLETION | 1168.16ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 01:29:04 | VAS-1792283343-2920B6CF9435 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 01:28:58 | VAS-1792283338-2CCF34461946 | TELCO | TXN_COMPLETION | 563.33ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 01:28:49 | VAS-1792283328-4295AB9D7DFA | TELCO | TXN_COMPLETION | 826.76ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 01:28:49 | VAS-1792283328-4295AB9D7DFA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 01:28:39 | VAS-1792283318-2345741624F3 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 01:28:34 | VAS-1792283313-CD9EAF7FDF3D | AGGREGATOR | TXN_COMPLETION | 412.05ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 01:28:30 | VAS-1792283308-5B5A1CEA60B7 | AGGREGATOR | TXN_COMPLETION | 1612.37ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:28:30 | VAS-1792283308-5B5A1CEA60B7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:28:09 | VAS-1792283289-C9907EFAC177 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 01:28:06 | VAS-1792283284-EF477E98741E | AGGREGATOR | TXN_COMPLETION | 1964.57ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 01:28:06 | VAS-1792283284-EF477E98741E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 01:28:01 | VAS-1792283279-889B761ADCA1 | TELCO | TXN_COMPLETION | 2385.24ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:28:01 | VAS-1792283279-889B761ADCA1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:27:45 | VAS-1792283264-7726F200B666 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 01:27:40 | VAS-1792283259-D89BB6D78EB8 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 01:27:27 | VAS-1792283244-0A05968CCB10 | TELCO | TXN_COMPLETION | 2539.56ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:27:27 | VAS-1792283244-0A05968CCB10 | AGGREGATOR | TXN_COMPLETION | 407.68ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:27:27 | VAS-1792283244-0A05968CCB10 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:27:22 | VAS-1792283242-E590313FA6F3 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | Cordis Telcom | Glo |