SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:01:27 | VAS-1792281687-B6CBFAA79B92 | AGGREGATOR | TXN_COMPLETION | 410.90ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 01:01:22 | VAS-1792281682-F4DFC3EE447D | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 01:01:10 | VAS-1792281667-E7908FCDA622 | AGGREGATOR | TXN_COMPLETION | 2147.10ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:01:10 | VAS-1792281667-E7908FCDA622 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:00:58 | VAS-1792281657-A039A65C8A55 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:00:40 | VAS-1792281638-B11178224FDF | TELCO | TXN_COMPLETION | 2362.31ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 01:00:40 | VAS-1792281638-B11178224FDF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 01:00:29 | VAS-1792281628-68A9602E0A95 | AGGREGATOR | TXN_COMPLETION | 714.64ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 01:00:24 | VAS-1792281623-28C8A75024FA | TELCO | TXN_COMPLETION | 525.33ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 01:00:14 | VAS-1792281613-55820E5A62FE | AGGREGATOR | TXN_COMPLETION | 457.93ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:00:14 | VAS-1792281613-55820E5A62FE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:00:09 | VAS-1792281608-BA8427FF0640 | TELCO | TXN_COMPLETION | 652.25ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:00:09 | VAS-1792281608-BA8427FF0640 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:00:05 | VAS-1792281604-BF8E3EC5717D | AGGREGATOR | TXN_COMPLETION | 641.20ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 01:00:05 | VAS-1792281604-BF8E3EC5717D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 00:59:51 | VAS-1792281588-B94B12B188B7 | TELCO | TXN_COMPLETION | 2506.49ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:59:51 | VAS-1792281588-B94B12B188B7 | AGGREGATOR | TXN_COMPLETION | 676.67ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:59:51 | VAS-1792281588-B94B12B188B7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:59:44 | VAS-1792281583-9B648D873A36 | AGGREGATOR | TXN_COMPLETION | 693.94ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:59:44 | VAS-1792281583-9B648D873A36 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | 9Mobile |