SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261010-3005 Oct 10 NexBridge Success Rate 95.0% 94.8% 102 QUEUED CLOSED
SLB-20261010-3004 Oct 10 Primus VAS Success Rate 95.0% 93.6% 125 QUEUED CLOSED
SLB-20261010-3003 Oct 10 9Mobile Success Rate 95.0% 93.6% 125 QUEUED CLOSED
SLB-20261010-3002 Oct 10 Glo Success Rate 95.0% 94.7% 106 QUEUED CLOSED
SLB-20261010-3001 Oct 10 Airtel Success Rate 95.0% 93.5% 126 QUEUED CLOSED
SLB-20261010-3000 Oct 10 MTN Success Rate 95.0% 93.4% 131 QUEUED CLOSED
SLB-20261009-2999 Oct 09 Telcos Direct Success Rate 95.0% 92.8% 139 QUEUED OPEN
SLB-20261009-2998 Oct 09 Cordis Telcom Success Rate 95.0% 94.1% 120 QUEUED OPEN
SLB-20261009-2997 Oct 09 NexBridge Success Rate 95.0% 94.7% 105 QUEUED OPEN
SLB-20261009-2996 Oct 09 Primus VAS Success Rate 95.0% 93.8% 121 QUEUED OPEN
SLB-20261009-2995 Oct 09 9Mobile Success Rate 95.0% 93.5% 126 QUEUED OPEN
SLB-20261009-2994 Oct 09 Glo Success Rate 95.0% 94.9% 103 QUEUED OPEN
SLB-20261009-2993 Oct 09 Airtel Success Rate 95.0% 93.4% 127 QUEUED OPEN
SLB-20261009-2992 Oct 09 MTN Success Rate 95.0% 93.5% 129 QUEUED OPEN
SLB-20261009-2991 Oct 09 Telcos Direct Success Rate 95.0% 93.0% 136 QUEUED CLOSED
SLB-20261009-2990 Oct 09 Cordis Telcom Success Rate 95.0% 94.1% 120 QUEUED CLOSED
SLB-20261009-2989 Oct 09 NexBridge Success Rate 95.0% 94.4% 112 QUEUED CLOSED
SLB-20261009-2988 Oct 09 Primus VAS Success Rate 95.0% 93.9% 118 QUEUED CLOSED
SLB-20261009-2987 Oct 09 9Mobile Success Rate 95.0% 93.5% 125 QUEUED CLOSED
SLB-20261009-2986 Oct 09 Glo Success Rate 95.0% 95.0% 102 QUEUED CLOSED

Page 93 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 00:08:29 VAS-1792278506-3BA8432F6B0A TELCO TXN_COMPLETION 2500.59ms 500.00ms FirstBank Cordis Telcom Airtel
2026-10-18 00:08:29 VAS-1792278506-3BA8432F6B0A MERCHANT TXN_COMPLETION 7.00s 5.00s FirstBank Cordis Telcom Airtel
2026-10-18 00:08:22 VAS-1792278501-644F272D89EB MERCHANT TXN_COMPLETION 11.00s 5.00s Opay Telcos Direct 9Mobile
2026-10-18 00:08:15 VAS-1792278491-565D90EBD188 TELCO TXN_COMPLETION 1522.66ms 500.00ms Kuda MFB Telcos Direct Glo
2026-10-18 00:08:15 VAS-1792278491-565D90EBD188 AGGREGATOR TXN_COMPLETION 2190.63ms 400.00ms Kuda MFB Telcos Direct Glo
2026-10-18 00:08:15 VAS-1792278491-565D90EBD188 MERCHANT TXN_COMPLETION 8.00s 5.00s Kuda MFB Telcos Direct Glo
2026-10-18 00:08:07 VAS-1792278487-719C0E6D3C6D MERCHANT TXN_COMPLETION 12.00s 5.00s FirstBank Telcos Direct 9Mobile
2026-10-18 00:08:02 VAS-1792230784-986F02C79F0E TELCO TXN_COMPLETION 47697859.76ms 500.00ms MoMo PSB Primus VAS Airtel
2026-10-18 00:08:02 VAS-1792230784-986F02C79F0E MERCHANT TXN_COMPLETION 47702.00s 5.00s MoMo PSB Primus VAS Airtel
2026-10-18 00:07:58 VAS-1792278477-62103A710AFB AGGREGATOR TXN_COMPLETION 461.49ms 400.00ms Kuda MFB NexBridge Glo
2026-10-18 00:07:56 VAS-1792278472-78EDB6A0AB44 TELCO TXN_COMPLETION 2043.46ms 500.00ms MoMo PSB Telcos Direct Airtel
2026-10-18 00:07:56 VAS-1792278472-78EDB6A0AB44 AGGREGATOR TXN_COMPLETION 1936.85ms 400.00ms MoMo PSB Telcos Direct Airtel
2026-10-18 00:07:48 VAS-1792278467-286F179EFBE6 AGGREGATOR TXN_COMPLETION 1099.61ms 400.00ms MoMo PSB NexBridge 9Mobile
2026-10-18 00:07:33 VAS-1792278452-F6AA287ACA69 AGGREGATOR TXN_COMPLETION 1001.53ms 400.00ms Stanbic IBTC Cordis Telcom 9Mobile
2026-10-18 00:07:19 VAS-1792278437-12C05B444F00 AGGREGATOR TXN_COMPLETION 885.41ms 400.00ms MoMo PSB Cordis Telcom Airtel
2026-10-18 00:07:15 VAS-1792278432-A521E439D7B5 AGGREGATOR TXN_COMPLETION 2214.99ms 400.00ms Palmpay Cordis Telcom Airtel
2026-10-18 00:07:15 VAS-1792278432-A521E439D7B5 MERCHANT TXN_COMPLETION 12.00s 5.00s Palmpay Cordis Telcom Airtel
2026-10-18 00:07:09 VAS-1792278428-8D503D431663 TELCO TXN_COMPLETION 1466.47ms 500.00ms Palmpay Primus VAS Glo
2026-10-18 00:06:58 VAS-1792278418-831D8F58B0DC MERCHANT TXN_COMPLETION 10.00s 5.00s FirstBank NexBridge 9Mobile
2026-10-18 00:06:48 VAS-1792278408-877E08A918EF MERCHANT TXN_COMPLETION 25.00s 5.00s MoMo PSB Telcos Direct MTN

Page 410 of 16891 (337804 total)