SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:40:48 | VAS-1792273247-7BE91C491ED8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 22:40:38 | VAS-1792273238-2457FC9B89F6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:40:18 | VAS-1792273218-EBD9E57F0D22 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:40:14 | VAS-1792273213-5AC830D8903E | AGGREGATOR | TXN_COMPLETION | 1273.11ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 22:40:14 | VAS-1792273213-5AC830D8903E | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 22:40:09 | VAS-1792273208-68B9AD937D42 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:39:59 | VAS-1792273198-39A7DFC60F88 | AGGREGATOR | TXN_COMPLETION | 402.95ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:39:59 | VAS-1792273198-39A7DFC60F88 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:39:55 | VAS-1792273193-10FB0D9EABE2 | AGGREGATOR | TXN_COMPLETION | 1260.39ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 22:39:55 | VAS-1792273193-10FB0D9EABE2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 22:39:50 | VAS-1792273188-BD327B9455EA | AGGREGATOR | TXN_COMPLETION | 1734.91ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:39:50 | VAS-1792273188-BD327B9455EA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:39:35 | VAS-1792273174-CE50699FA266 | TELCO | TXN_COMPLETION | 945.09ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:39:35 | VAS-1792273174-CE50699FA266 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:39:25 | VAS-1792273164-D0163F5ADE39 | TELCO | TXN_COMPLETION | 1099.29ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:39:25 | VAS-1792273164-D0163F5ADE39 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:39:11 | VAS-1792273149-682349F801F0 | TELCO | TXN_COMPLETION | 1778.22ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 22:38:57 | VAS-1792273134-83F59A759196 | AGGREGATOR | TXN_COMPLETION | 2005.85ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:38:57 | VAS-1792273134-83F59A759196 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:38:46 | VAS-1792273124-49E9FF9F5016 | TELCO | TXN_COMPLETION | 1454.71ms | 500.00ms | Opay | NexBridge | Airtel |