SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:10:30 | VAS-1792267828-776DCB4A43B9 | TELCO | TXN_COMPLETION | 897.76ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 21:10:30 | VAS-1792267828-776DCB4A43B9 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 21:10:24 | VAS-1792267824-714A577D27E1 | AGGREGATOR | TXN_COMPLETION | 412.59ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 21:10:21 | VAS-1792267819-A6EE5D481907 | AGGREGATOR | TXN_COMPLETION | 1937.44ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 21:10:21 | VAS-1792267819-A6EE5D481907 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 21:10:16 | VAS-1792267814-AB4A4587D771 | TELCO | TXN_COMPLETION | 1930.21ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:10:16 | VAS-1792267814-AB4A4587D771 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:10:09 | VAS-1792267809-D4E1632BF54C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 21:10:05 | VAS-1792267804-5DC5FB36CBB6 | AGGREGATOR | TXN_COMPLETION | 437.33ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:10:05 | VAS-1792267804-5DC5FB36CBB6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:09:55 | VAS-1792267794-7167250EAE92 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 21:09:50 | VAS-1792267789-20661094F2A9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 21:09:45 | VAS-1792267784-BB07CEF051A1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:09:40 | VAS-1792267779-5BB60BBEFF8F | AGGREGATOR | TXN_COMPLETION | 952.97ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:09:33 | VAS-1792267770-6DDF1A12577F | TELCO | TXN_COMPLETION | 1178.03ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:09:33 | VAS-1792267770-6DDF1A12577F | AGGREGATOR | TXN_COMPLETION | 2140.18ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:09:33 | VAS-1792267770-6DDF1A12577F | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:09:25 | VAS-1792267765-F7B31CB9AF94 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 21:09:23 | VAS-1792267760-6031EF0CF690 | TELCO | TXN_COMPLETION | 2318.28ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 21:09:23 | VAS-1792267760-6031EF0CF690 | AGGREGATOR | TXN_COMPLETION | 1056.56ms | 400.00ms | Palmpay | NexBridge | 9Mobile |