SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261010-3005 Oct 10 NexBridge Success Rate 95.0% 94.8% 102 QUEUED CLOSED
SLB-20261010-3004 Oct 10 Primus VAS Success Rate 95.0% 93.6% 125 QUEUED CLOSED
SLB-20261010-3003 Oct 10 9Mobile Success Rate 95.0% 93.6% 125 QUEUED CLOSED
SLB-20261010-3002 Oct 10 Glo Success Rate 95.0% 94.7% 106 QUEUED CLOSED
SLB-20261010-3001 Oct 10 Airtel Success Rate 95.0% 93.5% 126 QUEUED CLOSED
SLB-20261010-3000 Oct 10 MTN Success Rate 95.0% 93.4% 131 QUEUED CLOSED
SLB-20261009-2999 Oct 09 Telcos Direct Success Rate 95.0% 92.8% 139 QUEUED OPEN
SLB-20261009-2998 Oct 09 Cordis Telcom Success Rate 95.0% 94.1% 120 QUEUED OPEN
SLB-20261009-2997 Oct 09 NexBridge Success Rate 95.0% 94.7% 105 QUEUED OPEN
SLB-20261009-2996 Oct 09 Primus VAS Success Rate 95.0% 93.8% 121 QUEUED OPEN
SLB-20261009-2995 Oct 09 9Mobile Success Rate 95.0% 93.5% 126 QUEUED OPEN
SLB-20261009-2994 Oct 09 Glo Success Rate 95.0% 94.9% 103 QUEUED OPEN
SLB-20261009-2993 Oct 09 Airtel Success Rate 95.0% 93.4% 127 QUEUED OPEN
SLB-20261009-2992 Oct 09 MTN Success Rate 95.0% 93.5% 129 QUEUED OPEN
SLB-20261009-2991 Oct 09 Telcos Direct Success Rate 95.0% 93.0% 136 QUEUED CLOSED
SLB-20261009-2990 Oct 09 Cordis Telcom Success Rate 95.0% 94.1% 120 QUEUED CLOSED
SLB-20261009-2989 Oct 09 NexBridge Success Rate 95.0% 94.4% 112 QUEUED CLOSED
SLB-20261009-2988 Oct 09 Primus VAS Success Rate 95.0% 93.9% 118 QUEUED CLOSED
SLB-20261009-2987 Oct 09 9Mobile Success Rate 95.0% 93.5% 125 QUEUED CLOSED
SLB-20261009-2986 Oct 09 Glo Success Rate 95.0% 95.0% 102 QUEUED CLOSED

Page 93 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:03:35 VAS-1792263813-E80E2F0ACAE1 TELCO TXN_COMPLETION 1769.44ms 500.00ms Stanbic IBTC Cordis Telcom Airtel
2026-10-17 20:03:14 VAS-1792263794-E4F6A18AC438 MERCHANT TXN_COMPLETION 12.00s 5.00s Access Bank Cordis Telcom 9Mobile
2026-10-17 20:03:12 VAS-1792263789-8CB781666F40 TELCO TXN_COMPLETION 1530.89ms 500.00ms Union Bank Telcos Direct MTN
2026-10-17 20:03:12 VAS-1792263789-8CB781666F40 AGGREGATOR TXN_COMPLETION 1494.94ms 400.00ms Union Bank Telcos Direct MTN
2026-10-17 20:03:12 VAS-1792263789-8CB781666F40 MERCHANT TXN_COMPLETION 22.00s 5.00s Union Bank Telcos Direct MTN
2026-10-17 20:03:04 VAS-1792263784-201EE3104BB0 MERCHANT TXN_COMPLETION 8.00s 5.00s GTBank NexBridge Glo
2026-10-17 20:03:00 VAS-1792263779-56C70AE23CAD MERCHANT TXN_COMPLETION 29.00s 5.00s MoMo PSB Cordis Telcom Airtel
2026-10-17 20:02:45 VAS-1792263764-B5BEC518CBE6 MERCHANT TXN_COMPLETION 8.00s 5.00s Union Bank Telcos Direct MTN
2026-10-17 20:02:42 VAS-1792263759-85715DB6B216 TELCO TXN_COMPLETION 2292.08ms 500.00ms Union Bank Cordis Telcom Glo
2026-10-17 20:02:42 VAS-1792263759-85715DB6B216 MERCHANT TXN_COMPLETION 9.00s 5.00s Union Bank Cordis Telcom Glo
2026-10-17 20:02:35 VAS-1792263754-67B1423A0521 MERCHANT TXN_COMPLETION 20.00s 5.00s Union Bank NexBridge Airtel
2026-10-17 20:02:32 VAS-1792263749-6B55FB0412C9 AGGREGATOR TXN_COMPLETION 1751.01ms 400.00ms Stanbic IBTC Cordis Telcom Glo
2026-10-17 20:02:32 VAS-1792263749-6B55FB0412C9 MERCHANT TXN_COMPLETION 25.00s 5.00s Stanbic IBTC Cordis Telcom Glo
2026-10-17 20:02:15 VAS-1792263735-056282FC4F93 MERCHANT TXN_COMPLETION 8.00s 5.00s Palmpay Primus VAS Glo
2026-10-17 20:02:05 VAS-1792263725-BC7A24ECB805 MERCHANT TXN_COMPLETION 11.00s 5.00s Kuda MFB NexBridge 9Mobile
2026-10-17 20:01:56 VAS-1792263715-351C151B58D6 TELCO TXN_COMPLETION 870.38ms 500.00ms Opay NexBridge Airtel
2026-10-17 20:01:43 VAS-1792263700-3E091A0BEF13 TELCO TXN_COMPLETION 2278.15ms 500.00ms Kuda MFB NexBridge Glo
2026-10-17 20:01:43 VAS-1792263700-3E091A0BEF13 MERCHANT TXN_COMPLETION 14.00s 5.00s Kuda MFB NexBridge Glo
2026-10-17 20:01:36 VAS-1792263695-61400B368557 MERCHANT TXN_COMPLETION 12.00s 5.00s Stanbic IBTC Primus VAS Airtel
2026-10-17 20:01:33 VAS-1792263690-E6D8B5573DE5 AGGREGATOR TXN_COMPLETION 2469.97ms 400.00ms Palmpay Primus VAS MTN

Page 536 of 16891 (337804 total)