SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:34:27 | VAS-1792251264-29C1AA22728F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 16:34:07 | VAS-1792251245-69F963DEA00A | TELCO | TXN_COMPLETION | 1332.53ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 16:34:07 | VAS-1792251245-69F963DEA00A | AGGREGATOR | TXN_COMPLETION | 943.74ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 16:34:07 | VAS-1792251245-69F963DEA00A | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 16:34:01 | VAS-1792251240-4379D2BC507E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 16:33:50 | VAS-1792050052-E899F1155225 | MERCHANT | TXN_COMPLETION | 201209.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 16:33:45 | VAS-1792251225-DF16549FAC3A | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 16:33:41 | VAS-1792251220-D1CFBC12F2E4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:33:31 | VAS-1792251210-3E0019C6D841 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 16:33:29 | VAS-1792251205-A729790F8AEE | TELCO | TXN_COMPLETION | 1885.75ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 16:33:29 | VAS-1792251205-A729790F8AEE | AGGREGATOR | TXN_COMPLETION | 1303.58ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 16:33:29 | VAS-1792251205-A729790F8AEE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 16:33:17 | VAS-1792251196-EDBB46E433FF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:33:08 | VAS-1792251186-3CC973C99BB2 | AGGREGATOR | TXN_COMPLETION | 1901.16ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 16:33:08 | VAS-1792251186-3CC973C99BB2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 16:32:58 | VAS-1792251176-EDC401422E52 | TELCO | TXN_COMPLETION | 1405.48ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 16:32:58 | VAS-1792251176-EDC401422E52 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 16:32:46 | VAS-1792251166-98AC433D1142 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 16:32:28 | VAS-1792251146-6A76C596CB75 | TELCO | TXN_COMPLETION | 1619.36ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 16:32:28 | VAS-1792251146-6A76C596CB75 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |