SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:36:02 | VAS-1792244160-3171B5347B0A | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:35:57 | VAS-1792244155-887FBFF89A55 | AGGREGATOR | TXN_COMPLETION | 1563.62ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:35:57 | VAS-1792244155-887FBFF89A55 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:35:51 | VAS-1792244151-D9AEDD9507EC | AGGREGATOR | TXN_COMPLETION | 716.41ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 14:35:51 | VAS-1792244151-D9AEDD9507EC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 14:35:36 | VAS-1792244136-04DDB3CD4D40 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 14:35:31 | VAS-1792244131-17F4651D2EA6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 14:35:30 | VAS-1792244126-2930FCF42E82 | TELCO | TXN_COMPLETION | 2334.44ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:30 | VAS-1792244126-2930FCF42E82 | AGGREGATOR | TXN_COMPLETION | 2024.08ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:30 | VAS-1792244126-2930FCF42E82 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:24 | VAS-1792244124-8F3AAB761DEE | TELCO | TXN_COMPLETION | 1307.78ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 14:35:07 | VAS-1792244106-14E93B8C4F89 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:03 | VAS-1792244102-50A8D360B5F3 | AGGREGATOR | TXN_COMPLETION | 439.58ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:01 | VAS-1792244097-8654E7ABB96B | TELCO | TXN_COMPLETION | 2130.77ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:35:01 | VAS-1792244097-8654E7ABB96B | AGGREGATOR | TXN_COMPLETION | 2494.15ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:35:01 | VAS-1792244097-8654E7ABB96B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:34:53 | VAS-1792244092-8224208AE485 | TELCO | TXN_COMPLETION | 1032.50ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:34:53 | VAS-1792244092-8224208AE485 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:34:42 | VAS-1792244082-06CC2D2229E3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:34:38 | VAS-1792244077-8D7D51620696 | TELCO | TXN_COMPLETION | 1098.36ms | 500.00ms | FirstBank | Primus VAS | MTN |