SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:59:08 | VAS-1792321144-586E19E2FA85 | TELCO | TXN_COMPLETION | 2213.98ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 11:59:08 | VAS-1792321144-586E19E2FA85 | AGGREGATOR | TXN_COMPLETION | 2409.04ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 11:59:08 | VAS-1792321144-586E19E2FA85 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 11:58:57 | VAS-1792321136-9460D4C17B4F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 11:58:42 | VAS-1792321121-64DE04DAAA78 | AGGREGATOR | TXN_COMPLETION | 934.46ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 11:58:22 | VAS-1792321099-5898CE4A99DC | TELCO | TXN_COMPLETION | 847.97ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:58:22 | VAS-1792321099-5898CE4A99DC | AGGREGATOR | TXN_COMPLETION | 1929.20ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:58:22 | VAS-1792321099-5898CE4A99DC | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:58:12 | VAS-1792321092-A0747A376818 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:58:06 | VAS-1792321084-2BAD6679B149 | TELCO | TXN_COMPLETION | 1821.29ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 11:58:00 | VAS-1792321077-E8F0AD5367EA | AGGREGATOR | TXN_COMPLETION | 2338.99ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 11:57:51 | VAS-1792321069-86626366CF03 | AGGREGATOR | TXN_COMPLETION | 1246.12ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 11:57:51 | VAS-1792321069-86626366CF03 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 11:57:43 | VAS-1792321062-637BFF3C449C | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 11:57:37 | VAS-1792321055-F6885039801F | TELCO | TXN_COMPLETION | 1974.72ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 11:57:37 | VAS-1792321055-F6885039801F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 11:57:30 | VAS-1792321047-7CEE6D682492 | AGGREGATOR | TXN_COMPLETION | 2188.65ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 11:57:30 | VAS-1792321047-7CEE6D682492 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 11:57:21 | VAS-1792321040-368586C09100 | AGGREGATOR | TXN_COMPLETION | 835.23ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 11:57:21 | VAS-1792321040-368586C09100 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |