SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2945 | Oct 09 | Airtel | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
| SLB-20261009-2944 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 132 | QUEUED | CLOSED |
| SLB-20261009-2943 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 142 | QUEUED | CLOSED |
| SLB-20261009-2942 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2941 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261009-2940 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 101 | QUEUED | CLOSED |
| SLB-20261009-2939 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261009-2938 | Oct 09 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261009-2937 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2936 | Oct 09 | MTN | Success Rate | 95.0% | 93.6% | 130 | QUEUED | CLOSED |
| SLB-20261009-2935 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.3% | 148 | QUEUED | CLOSED |
| SLB-20261009-2934 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2933 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
| SLB-20261009-2932 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.9% | 100 | QUEUED | CLOSED |
| SLB-20261009-2931 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261009-2930 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2929 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261009-2928 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 127 | QUEUED | CLOSED |
| SLB-20261009-2927 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261009-2926 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:39:51 | VAS-1792305589-0257AD2F08DC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:39:45 | VAS-1792305584-2E0EF134124A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 07:39:42 | VAS-1792305580-E0E106CBA728 | AGGREGATOR | TXN_COMPLETION | 2540.09ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:39:21 | VAS-1792305560-A2E2221D8FD2 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 07:39:11 | VAS-1792305550-D2BD93FA7C5C | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 07:39:06 | VAS-1792305545-B79EC257A481 | AGGREGATOR | TXN_COMPLETION | 419.97ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:39:06 | VAS-1792305545-B79EC257A481 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:38:35 | VAS-1792305515-4E7608CB3F44 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 07:38:31 | VAS-1792305510-FBC9B64C0503 | AGGREGATOR | TXN_COMPLETION | 1259.35ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:38:31 | VAS-1792305510-FBC9B64C0503 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:38:11 | VAS-1792305490-0B68D4666843 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:38:06 | VAS-1792305486-72DA8A68EF9E | AGGREGATOR | TXN_COMPLETION | 402.45ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:38:03 | VAS-1792305480-6E45E73BD483 | TELCO | TXN_COMPLETION | 1920.31ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 07:38:03 | VAS-1792305480-6E45E73BD483 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 07:37:58 | VAS-1792305475-FB2654B005B3 | TELCO | TXN_COMPLETION | 2506.86ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 07:37:58 | VAS-1792305475-FB2654B005B3 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 07:37:46 | VAS-1792305466-9261FDB1B771 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 07:37:37 | VAS-1792305456-470D2DE7E5D3 | AGGREGATOR | TXN_COMPLETION | 997.39ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 07:37:30 | VAS-1792305446-1FF36FF32AFA | TELCO | TXN_COMPLETION | 2135.75ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:37:30 | VAS-1792305446-1FF36FF32AFA | AGGREGATOR | TXN_COMPLETION | 2182.20ms | 400.00ms | GTBank | NexBridge | 9Mobile |