SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2945 | Oct 09 | Airtel | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
| SLB-20261009-2944 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 132 | QUEUED | CLOSED |
| SLB-20261009-2943 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 142 | QUEUED | CLOSED |
| SLB-20261009-2942 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2941 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261009-2940 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 101 | QUEUED | CLOSED |
| SLB-20261009-2939 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261009-2938 | Oct 09 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261009-2937 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2936 | Oct 09 | MTN | Success Rate | 95.0% | 93.6% | 130 | QUEUED | CLOSED |
| SLB-20261009-2935 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.3% | 148 | QUEUED | CLOSED |
| SLB-20261009-2934 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2933 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
| SLB-20261009-2932 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.9% | 100 | QUEUED | CLOSED |
| SLB-20261009-2931 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261009-2930 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2929 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261009-2928 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 127 | QUEUED | CLOSED |
| SLB-20261009-2927 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261009-2926 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:23:15 | VAS-1792329793-38C8C7FF199A | TELCO | TXN_COMPLETION | 2436.92ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 14:23:15 | VAS-1792329793-38C8C7FF199A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 14:22:29 | VAS-1792329748-B1BCF91F5510 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:21:59 | VAS-1791816173-E0E171C0AD8E | MERCHANT | TXN_COMPLETION | 513551.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 14:21:46 | VAS-1792329704-D696C4580FAF | TELCO | TXN_COMPLETION | 2005.53ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 14:21:46 | VAS-1792329704-D696C4580FAF | AGGREGATOR | TXN_COMPLETION | 847.71ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 14:21:46 | VAS-1792329704-D696C4580FAF | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 14:21:31 | VAS-1792329689-17FE03DF4CC6 | TELCO | TXN_COMPLETION | 2264.44ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 14:21:24 | VAS-1792329681-FBA98BEDEE13 | AGGREGATOR | TXN_COMPLETION | 2426.91ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 14:21:24 | VAS-1792329681-FBA98BEDEE13 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 14:21:07 | VAS-1792329667-1E9C14A9778A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 14:21:02 | VAS-1792329659-8C4981BF495F | TELCO | TXN_COMPLETION | 2145.56ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 14:21:02 | VAS-1792329659-8C4981BF495F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 14:20:24 | VAS-1792329622-0BCFCF6BF880 | AGGREGATOR | TXN_COMPLETION | 1692.40ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 14:20:24 | VAS-1792329622-0BCFCF6BF880 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 14:20:15 | VAS-1792329615-D14B60C26F00 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 14:20:08 | VAS-1792329607-288E1D4ECE65 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 14:19:54 | VAS-1792329592-056910072F1E | TELCO | TXN_COMPLETION | 738.50ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 14:19:46 | VAS-1792329585-0DCC11651A77 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 14:19:38 | VAS-1792329578-8965BF2CC67C | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | MoMo PSB | NexBridge | Airtel |