SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2945 | Oct 09 | Airtel | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
| SLB-20261009-2944 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 132 | QUEUED | CLOSED |
| SLB-20261009-2943 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 142 | QUEUED | CLOSED |
| SLB-20261009-2942 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2941 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261009-2940 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 101 | QUEUED | CLOSED |
| SLB-20261009-2939 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261009-2938 | Oct 09 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261009-2937 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2936 | Oct 09 | MTN | Success Rate | 95.0% | 93.6% | 130 | QUEUED | CLOSED |
| SLB-20261009-2935 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.3% | 148 | QUEUED | CLOSED |
| SLB-20261009-2934 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2933 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
| SLB-20261009-2932 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.9% | 100 | QUEUED | CLOSED |
| SLB-20261009-2931 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261009-2930 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2929 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261009-2928 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 127 | QUEUED | CLOSED |
| SLB-20261009-2927 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261009-2926 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:53:47 | VAS-1792263224-EA57593169D3 | TELCO | TXN_COMPLETION | 1972.66ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:53:47 | VAS-1792263224-EA57593169D3 | AGGREGATOR | TXN_COMPLETION | 1199.20ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:53:47 | VAS-1792263224-EA57593169D3 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:53:39 | VAS-1792263219-C70C98EF07D2 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 19:53:35 | VAS-1792263214-84FFEE5635AA | TELCO | TXN_COMPLETION | 1016.95ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:53:31 | VAS-1792263209-138920155961 | TELCO | TXN_COMPLETION | 1782.87ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:31 | VAS-1792263209-138920155961 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:25 | VAS-1791045497-3FD5249312F7 | AGGREGATOR | TXN_COMPLETION | 1036.27ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:25 | VAS-1791045497-3FD5249312F7 | MERCHANT | TXN_COMPLETION | 1217709.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:20 | VAS-1792263199-22826D162EF1 | AGGREGATOR | TXN_COMPLETION | 920.73ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:53:20 | VAS-1792263199-22826D162EF1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:53:10 | VAS-1792263189-7DEC5855CCD6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 19:53:05 | VAS-1792263184-8CBE8E29F767 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:52:51 | VAS-1792263170-6A9ECF652409 | AGGREGATOR | TXN_COMPLETION | 1079.31ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 19:52:45 | VAS-1792263165-9AE56E7ADC40 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 19:52:42 | VAS-1792263160-EFE139D2CD60 | AGGREGATOR | TXN_COMPLETION | 2088.57ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:52:42 | VAS-1792263160-EFE139D2CD60 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:52:31 | VAS-1792263150-96328DCA0DF4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:52:28 | VAS-1792263145-AC098E75EAE3 | AGGREGATOR | TXN_COMPLETION | 2302.63ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 19:52:28 | VAS-1792263145-AC098E75EAE3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |