SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2945 | Oct 09 | Airtel | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
| SLB-20261009-2944 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 132 | QUEUED | CLOSED |
| SLB-20261009-2943 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 142 | QUEUED | CLOSED |
| SLB-20261009-2942 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2941 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261009-2940 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 101 | QUEUED | CLOSED |
| SLB-20261009-2939 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261009-2938 | Oct 09 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261009-2937 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2936 | Oct 09 | MTN | Success Rate | 95.0% | 93.6% | 130 | QUEUED | CLOSED |
| SLB-20261009-2935 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.3% | 148 | QUEUED | CLOSED |
| SLB-20261009-2934 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2933 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
| SLB-20261009-2932 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.9% | 100 | QUEUED | CLOSED |
| SLB-20261009-2931 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261009-2930 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2929 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261009-2928 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 127 | QUEUED | CLOSED |
| SLB-20261009-2927 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261009-2926 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:13:13 | VAS-1792246391-B31283412A9A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:13:02 | VAS-1792246381-898BC1A0CBE6 | AGGREGATOR | TXN_COMPLETION | 405.38ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:13:02 | VAS-1792246381-898BC1A0CBE6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:12:58 | VAS-1792246376-A3B42DA51D22 | AGGREGATOR | TXN_COMPLETION | 1880.17ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 15:12:58 | VAS-1792246376-A3B42DA51D22 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 15:12:47 | VAS-1792246366-54E79D158A2D | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 15:12:43 | VAS-1792246361-BC25D485141B | TELCO | TXN_COMPLETION | 1652.94ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 15:12:43 | VAS-1792246361-BC25D485141B | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 15:12:38 | VAS-1792246356-A6CF30EB8401 | AGGREGATOR | TXN_COMPLETION | 1646.69ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 15:12:38 | VAS-1792246356-A6CF30EB8401 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 15:12:28 | VAS-1792246347-71FA18F29408 | AGGREGATOR | TXN_COMPLETION | 803.81ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:12:24 | VAS-1792246342-8F6CCC8792F2 | TELCO | TXN_COMPLETION | 1207.06ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 15:12:24 | VAS-1792246342-8F6CCC8792F2 | AGGREGATOR | TXN_COMPLETION | 782.20ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 15:12:24 | VAS-1792246342-8F6CCC8792F2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 15:12:19 | VAS-1792246337-9A8268E2F0FA | TELCO | TXN_COMPLETION | 2291.32ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:11:57 | VAS-1792246317-C46C3DAACF4A | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:11:44 | VAS-1792246302-7CCC60EE027A | TELCO | TXN_COMPLETION | 1121.34ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 15:11:44 | VAS-1792246302-7CCC60EE027A | AGGREGATOR | TXN_COMPLETION | 404.51ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 15:11:44 | VAS-1792246302-7CCC60EE027A | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 15:11:33 | VAS-1792246292-D3450DA48347 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | NexBridge | Airtel |