SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2945 | Oct 09 | Airtel | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
| SLB-20261009-2944 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 132 | QUEUED | CLOSED |
| SLB-20261009-2943 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 142 | QUEUED | CLOSED |
| SLB-20261009-2942 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2941 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261009-2940 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 101 | QUEUED | CLOSED |
| SLB-20261009-2939 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261009-2938 | Oct 09 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261009-2937 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2936 | Oct 09 | MTN | Success Rate | 95.0% | 93.6% | 130 | QUEUED | CLOSED |
| SLB-20261009-2935 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.3% | 148 | QUEUED | CLOSED |
| SLB-20261009-2934 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2933 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
| SLB-20261009-2932 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.9% | 100 | QUEUED | CLOSED |
| SLB-20261009-2931 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261009-2930 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2929 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261009-2928 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 127 | QUEUED | CLOSED |
| SLB-20261009-2927 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261009-2926 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:51:52 | VAS-1792324309-13AAD50A4325 | AGGREGATOR | TXN_COMPLETION | 2399.51ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:51:52 | VAS-1792324309-13AAD50A4325 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:51:38 | VAS-1792324295-CF94B62B2329 | TELCO | TXN_COMPLETION | 1386.67ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 12:51:38 | VAS-1792324295-CF94B62B2329 | AGGREGATOR | TXN_COMPLETION | 1570.27ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 12:50:40 | VAS-1792324237-D3B58AB96391 | AGGREGATOR | TXN_COMPLETION | 2061.70ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:50:40 | VAS-1792324237-D3B58AB96391 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:50:31 | VAS-1792324230-462BE4A98EFB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 12:50:24 | VAS-1792324223-83329955E13C | AGGREGATOR | TXN_COMPLETION | 1139.07ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 12:50:15 | VAS-1792324212-A6AB807CC598 | TELCO | TXN_COMPLETION | 2250.37ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 12:50:15 | VAS-1792324212-A6AB807CC598 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 12:50:01 | VAS-1792324200-77D05354B767 | AGGREGATOR | TXN_COMPLETION | 415.34ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 12:50:01 | VAS-1792324200-77D05354B767 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 12:49:57 | VAS-1792324193-715AE7045507 | TELCO | TXN_COMPLETION | 2161.32ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 12:49:57 | VAS-1792324193-715AE7045507 | AGGREGATOR | TXN_COMPLETION | 2348.01ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 12:49:57 | VAS-1792324193-715AE7045507 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 12:49:46 | VAS-1792324185-DD74561621E3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:49:33 | VAS-1792324172-149EB8D97E1D | TELCO | TXN_COMPLETION | 2520.75ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 12:49:16 | VAS-1792324156-03D054B23E2B | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:49:09 | VAS-1792324148-837CA35B2CAD | TELCO | TXN_COMPLETION | 886.72ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 12:49:09 | VAS-1792324148-837CA35B2CAD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |