SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2925 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261009-2924 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2923 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261009-2922 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2921 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261009-2920 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2919 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.5% | 146 | QUEUED | CLOSED |
| SLB-20261009-2918 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261009-2917 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
| SLB-20261009-2916 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2915 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261009-2914 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2913 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 131 | QUEUED | CLOSED |
| SLB-20261009-2912 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2911 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 146 | QUEUED | CLOSED |
| SLB-20261009-2910 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261009-2909 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261009-2908 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261009-2907 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2906 | Oct 09 | Glo | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:31:33 | VAS-1792308692-65E97B026446 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 08:31:26 | VAS-1792308685-9059989921D0 | AGGREGATOR | TXN_COMPLETION | 833.92ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:31:26 | VAS-1792308685-9059989921D0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:31:19 | VAS-1792308678-4E879F86EB63 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 08:31:05 | VAS-1792308663-13A6E95F8A6F | AGGREGATOR | TXN_COMPLETION | 1628.16ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 08:31:05 | VAS-1792308663-13A6E95F8A6F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 08:30:56 | VAS-1792308655-F38D7C4E17F7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:30:34 | VAS-1792308633-BDEAA8CA5D5D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:30:29 | VAS-1792308626-933F919178BB | TELCO | TXN_COMPLETION | 2204.70ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:30:29 | VAS-1792308626-933F919178BB | AGGREGATOR | TXN_COMPLETION | 875.49ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:30:29 | VAS-1792308626-933F919178BB | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:30:07 | VAS-1792308604-097BA093267F | TELCO | TXN_COMPLETION | 1974.72ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:30:07 | VAS-1792308604-097BA093267F | AGGREGATOR | TXN_COMPLETION | 469.78ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:30:07 | VAS-1792308604-097BA093267F | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:29:57 | VAS-1792308596-96483758097E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 08:29:49 | VAS-1792308589-0D131B525BD8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:29:43 | VAS-1792308581-92F6D0BA13DE | AGGREGATOR | TXN_COMPLETION | 1329.87ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:29:27 | VAS-1792308566-D7540D50CAE2 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 08:29:21 | VAS-1792308559-A2F93035960F | AGGREGATOR | TXN_COMPLETION | 1508.19ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 08:29:21 | VAS-1792308559-A2F93035960F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |