SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2925 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261009-2924 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2923 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261009-2922 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2921 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261009-2920 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2919 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.5% | 146 | QUEUED | CLOSED |
| SLB-20261009-2918 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261009-2917 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
| SLB-20261009-2916 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2915 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261009-2914 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2913 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 131 | QUEUED | CLOSED |
| SLB-20261009-2912 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2911 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 146 | QUEUED | CLOSED |
| SLB-20261009-2910 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261009-2909 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261009-2908 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261009-2907 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2906 | Oct 09 | Glo | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:02:18 | VAS-1792303333-E5C7E8903E4C | AGGREGATOR | TXN_COMPLETION | 2569.97ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 07:02:18 | VAS-1792303333-E5C7E8903E4C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 07:02:08 | VAS-1792303328-8ACB23F5FEC8 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:02:04 | VAS-1792303323-F04E867C76D2 | AGGREGATOR | TXN_COMPLETION | 1050.15ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 07:02:04 | VAS-1792303323-F04E867C76D2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 07:01:58 | VAS-1792303318-B7A61EA60F64 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 07:01:55 | VAS-1792303313-10A41B7B1252 | AGGREGATOR | TXN_COMPLETION | 1585.20ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 07:01:55 | VAS-1792303313-10A41B7B1252 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 07:01:48 | VAS-1792303308-9A685BDA96B0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:01:38 | VAS-1792303298-6F032BFEB209 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:01:36 | VAS-1792303293-ACDD61C9B0C3 | TELCO | TXN_COMPLETION | 952.74ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 07:01:36 | VAS-1792303293-ACDD61C9B0C3 | AGGREGATOR | TXN_COMPLETION | 2154.71ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 07:01:36 | VAS-1792303293-ACDD61C9B0C3 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 07:01:30 | VAS-1792303288-26972753D027 | TELCO | TXN_COMPLETION | 990.84ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 07:01:30 | VAS-1792303288-26972753D027 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 07:01:24 | VAS-1792303283-FAFFB9552189 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:00:56 | VAS-1792303254-EA5F85B67F7B | TELCO | TXN_COMPLETION | 2139.33ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 07:00:56 | VAS-1792303254-EA5F85B67F7B | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 07:00:31 | VAS-1792303229-03E53C6E4B0F | TELCO | TXN_COMPLETION | 1620.07ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:00:31 | VAS-1792303229-03E53C6E4B0F | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | Telcos Direct | 9Mobile |