SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2925 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261009-2924 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2923 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261009-2922 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2921 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261009-2920 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2919 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.5% | 146 | QUEUED | CLOSED |
| SLB-20261009-2918 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261009-2917 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
| SLB-20261009-2916 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2915 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261009-2914 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2913 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 131 | QUEUED | CLOSED |
| SLB-20261009-2912 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2911 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 146 | QUEUED | CLOSED |
| SLB-20261009-2910 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261009-2909 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261009-2908 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261009-2907 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2906 | Oct 09 | Glo | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:25:53 | VAS-1792265151-069DBE7C5E2A | TELCO | TXN_COMPLETION | 1853.07ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:25:44 | VAS-1792265141-160B2D6CEAD7 | TELCO | TXN_COMPLETION | 2132.30ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 20:25:44 | VAS-1792265141-160B2D6CEAD7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 20:25:37 | VAS-1792265137-A89FFC5830B1 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:25:33 | VAS-1792265132-6EC2BD3AFE30 | AGGREGATOR | TXN_COMPLETION | 1449.01ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 20:25:33 | VAS-1792265132-6EC2BD3AFE30 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 20:25:22 | VAS-1792265122-715C7FA9D1C9 | TELCO | TXN_COMPLETION | 1066.21ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:25:22 | VAS-1792265122-715C7FA9D1C9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:25:13 | VAS-1792265112-510FC637CE4A | AGGREGATOR | TXN_COMPLETION | 405.49ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:25:13 | VAS-1792265112-510FC637CE4A | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:25:09 | VAS-1792265107-DF65A59DFCF2 | TELCO | TXN_COMPLETION | 1989.00ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:25:09 | VAS-1792265107-DF65A59DFCF2 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:25:06 | VAS-1792265102-E69798DDA348 | TELCO | TXN_COMPLETION | 2320.04ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:25:06 | VAS-1792265102-E69798DDA348 | AGGREGATOR | TXN_COMPLETION | 1259.61ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:25:06 | VAS-1792265102-E69798DDA348 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:24:59 | VAS-1792265097-FC27AF0F2995 | TELCO | TXN_COMPLETION | 694.66ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:24:59 | VAS-1792265097-FC27AF0F2995 | AGGREGATOR | TXN_COMPLETION | 1285.21ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:24:53 | VAS-1792265092-4BFB2BB4A7AE | TELCO | TXN_COMPLETION | 992.55ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:24:49 | VAS-1792265087-B3DBCE40035D | AGGREGATOR | TXN_COMPLETION | 1522.24ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 20:24:49 | VAS-1792265087-B3DBCE40035D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Airtel |