SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2925 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261009-2924 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2923 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261009-2922 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2921 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261009-2920 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2919 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.5% | 146 | QUEUED | CLOSED |
| SLB-20261009-2918 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261009-2917 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
| SLB-20261009-2916 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2915 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261009-2914 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2913 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 131 | QUEUED | CLOSED |
| SLB-20261009-2912 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2911 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 146 | QUEUED | CLOSED |
| SLB-20261009-2910 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261009-2909 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261009-2908 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261009-2907 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2906 | Oct 09 | Glo | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:34:21 | VAS-1792326859-360CF2A8611B | TELCO | TXN_COMPLETION | 1989.91ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 13:34:21 | VAS-1792326859-360CF2A8611B | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 13:34:12 | VAS-1792326851-C246BC666EB7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:34:05 | VAS-1792326844-C76C3BEABD49 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 13:33:43 | VAS-1792326822-3A098FF4304E | AGGREGATOR | TXN_COMPLETION | 998.71ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:33:43 | VAS-1792326822-3A098FF4304E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:33:36 | VAS-1792326814-46A3DBD572FD | TELCO | TXN_COMPLETION | 1224.45ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:33:36 | VAS-1792326814-46A3DBD572FD | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:33:23 | VAS-1792326800-175D54EB4AB4 | TELCO | TXN_COMPLETION | 984.38ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:33:23 | VAS-1792326800-175D54EB4AB4 | AGGREGATOR | TXN_COMPLETION | 2483.27ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:33:23 | VAS-1792326800-175D54EB4AB4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:32:52 | VAS-1792326770-0A01C7CCA819 | AGGREGATOR | TXN_COMPLETION | 1381.01ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 13:32:52 | VAS-1792326770-0A01C7CCA819 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 13:32:43 | VAS-1792326763-784E3F02E15C | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 13:32:36 | VAS-1792326755-19F54988F396 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 13:32:28 | VAS-1792326748-7EFA0A4FB02B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 13:31:59 | VAS-1792326718-AB95AF990E57 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 13:31:46 | VAS-1792326703-96AB63F5AD04 | TELCO | TXN_COMPLETION | 2371.22ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 13:31:46 | VAS-1792326703-96AB63F5AD04 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 13:31:39 | VAS-1792326696-918E7725A240 | AGGREGATOR | TXN_COMPLETION | 2275.99ms | 400.00ms | Access Bank | Primus VAS | Airtel |