SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2925 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261009-2924 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2923 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261009-2922 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2921 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261009-2920 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2919 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.5% | 146 | QUEUED | CLOSED |
| SLB-20261009-2918 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261009-2917 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
| SLB-20261009-2916 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 105 | QUEUED | CLOSED |
| SLB-20261009-2915 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261009-2914 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2913 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 131 | QUEUED | CLOSED |
| SLB-20261009-2912 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2911 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 146 | QUEUED | CLOSED |
| SLB-20261009-2910 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261009-2909 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261009-2908 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261009-2907 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2906 | Oct 09 | Glo | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:28:37 | VAS-1792250915-0CF74BCB6BBC | TELCO | TXN_COMPLETION | 1261.19ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 16:28:37 | VAS-1792250915-0CF74BCB6BBC | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 16:28:31 | VAS-1792250910-B687B5050EF6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:28:26 | VAS-1792250906-D85791FB2191 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 16:28:21 | VAS-1792250901-D7601CF040A8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:28:18 | VAS-1792250896-8F2C3F0081EA | AGGREGATOR | TXN_COMPLETION | 2338.33ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:28:18 | VAS-1792250896-8F2C3F0081EA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:28:13 | VAS-1792250891-45C87762DF07 | AGGREGATOR | TXN_COMPLETION | 2058.57ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 16:28:13 | VAS-1792250891-45C87762DF07 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 16:28:04 | VAS-1792250881-1C2AD051CDBC | AGGREGATOR | TXN_COMPLETION | 2440.94ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:27:59 | VAS-1792250876-0059CBFF33D5 | AGGREGATOR | TXN_COMPLETION | 2333.64ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:27:59 | VAS-1792250876-0059CBFF33D5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:27:55 | VAS-1792250871-78EA6322CD71 | TELCO | TXN_COMPLETION | 1320.81ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 16:27:55 | VAS-1792250871-78EA6322CD71 | AGGREGATOR | TXN_COMPLETION | 2506.91ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 16:27:55 | VAS-1792250871-78EA6322CD71 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 16:27:47 | VAS-1792250866-BDD0C08DEF56 | AGGREGATOR | TXN_COMPLETION | 494.67ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 16:27:39 | VAS-1790810114-CDAB46F7269A | AGGREGATOR | TXN_COMPLETION | 1152.00ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:27:39 | VAS-1790810114-CDAB46F7269A | MERCHANT | TXN_COMPLETION | 1440749.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:27:30 | VAS-1792250847-05E2E4A6DF3B | TELCO | TXN_COMPLETION | 1240.78ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:27:30 | VAS-1792250847-05E2E4A6DF3B | AGGREGATOR | TXN_COMPLETION | 1898.41ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |