SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2905 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 136 | QUEUED | CLOSED |
| SLB-20261009-2904 | Oct 09 | MTN | Success Rate | 95.0% | 93.8% | 126 | QUEUED | CLOSED |
| SLB-20261009-2903 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 143 | QUEUED | CLOSED |
| SLB-20261009-2902 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 130 | QUEUED | CLOSED |
| SLB-20261009-2901 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261009-2900 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.5% | 114 | QUEUED | CLOSED |
| SLB-20261009-2899 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261009-2898 | Oct 09 | Glo | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261009-2897 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 137 | QUEUED | CLOSED |
| SLB-20261009-2896 | Oct 09 | MTN | Success Rate | 95.0% | 93.9% | 126 | QUEUED | CLOSED |
| SLB-20261009-2895 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 143 | QUEUED | CLOSED |
| SLB-20261009-2894 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20261009-2893 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.0% | 125 | QUEUED | CLOSED |
| SLB-20261009-2892 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261009-2891 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.1% | 124 | QUEUED | CLOSED |
| SLB-20261009-2890 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 121 | QUEUED | CLOSED |
| SLB-20261009-2889 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 139 | QUEUED | CLOSED |
| SLB-20261009-2888 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 131 | QUEUED | CLOSED |
| SLB-20261009-2887 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 147 | QUEUED | CLOSED |
| SLB-20261009-2886 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 129 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:44:27 | VAS-1792266266-B46E39098072 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 20:44:12 | VAS-1792266252-9D0497C7439D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 20:44:07 | VAS-1792266247-92595B088742 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 20:44:04 | VAS-1792266242-48997F0002C3 | AGGREGATOR | TXN_COMPLETION | 1719.35ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 20:44:04 | VAS-1792266242-48997F0002C3 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 20:43:57 | VAS-1792266237-EC3FACAA0C2E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:43:53 | VAS-1792266232-F3DC823DA71A | AGGREGATOR | TXN_COMPLETION | 1186.54ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:43:53 | VAS-1792266232-F3DC823DA71A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:43:45 | VAS-1792266222-23CC7C4EA1FD | TELCO | TXN_COMPLETION | 2236.44ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:43:45 | VAS-1792266222-23CC7C4EA1FD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:43:25 | VAS-1790679761-654187F65E7E | MERCHANT | TXN_COMPLETION | 1586446.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:43:13 | VAS-1792266193-1407481BFF95 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:43:03 | VAS-1792266183-D2CDF26B76FA | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:43:00 | VAS-1792266178-3905B0A6AB4D | TELCO | TXN_COMPLETION | 2123.95ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 20:43:00 | VAS-1792266178-3905B0A6AB4D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 20:42:55 | VAS-1792266173-C9AB83F40BC9 | AGGREGATOR | TXN_COMPLETION | 1515.18ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:42:55 | VAS-1792266173-C9AB83F40BC9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:42:49 | VAS-1792266168-BA8B63C7FC9F | AGGREGATOR | TXN_COMPLETION | 1012.64ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:42:11 | VAS-1792266129-119A4ADBD4C0 | AGGREGATOR | TXN_COMPLETION | 2299.21ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:42:11 | VAS-1792266129-119A4ADBD4C0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |