SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2885 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.7% | 132 | QUEUED | CLOSED |
| SLB-20261009-2884 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261009-2883 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261009-2882 | Oct 09 | Glo | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261009-2881 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261009-2880 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 133 | QUEUED | CLOSED |
| SLB-20261009-2879 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 151 | QUEUED | CLOSED |
| SLB-20261009-2878 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 139 | QUEUED | CLOSED |
| SLB-20261009-2877 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20261009-2876 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261009-2875 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.2% | 127 | QUEUED | CLOSED |
| SLB-20261009-2874 | Oct 09 | Glo | Success Rate | 95.0% | 93.8% | 132 | QUEUED | CLOSED |
| SLB-20261009-2873 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 146 | QUEUED | CLOSED |
| SLB-20261009-2872 | Oct 09 | MTN | Success Rate | 95.0% | 93.9% | 133 | QUEUED | CLOSED |
| SLB-20261009-2871 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 154 | QUEUED | CLOSED |
| SLB-20261009-2870 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 143 | QUEUED | CLOSED |
| SLB-20261009-2869 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.7% | 139 | QUEUED | CLOSED |
| SLB-20261009-2868 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2867 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261009-2866 | Oct 09 | Glo | Success Rate | 95.0% | 93.7% | 139 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:54:42 | VAS-1792248881-3430C4811DC9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:54:24 | VAS-1792248864-45A3152C9ABA | AGGREGATOR | TXN_COMPLETION | 2021.61ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 15:54:24 | VAS-1792248864-45A3152C9ABA | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 15:54:21 | VAS-1792248857-DE4B85E4EF7B | TELCO | TXN_COMPLETION | 2364.67ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 15:54:21 | VAS-1792248857-DE4B85E4EF7B | AGGREGATOR | TXN_COMPLETION | 1430.03ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 15:54:21 | VAS-1792248857-DE4B85E4EF7B | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 15:54:09 | VAS-1792248847-856269ECB163 | TELCO | TXN_COMPLETION | 1337.89ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:54:09 | VAS-1792248847-856269ECB163 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:53:54 | VAS-1792248832-9E927F549F4F | AGGREGATOR | TXN_COMPLETION | 1032.59ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 15:53:54 | VAS-1792248832-9E927F549F4F | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 15:53:43 | VAS-1792248822-1D0796389246 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:53:40 | VAS-1792248817-A905D464CB03 | AGGREGATOR | TXN_COMPLETION | 2144.35ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 15:53:35 | VAS-1792248813-51A182C54916 | AGGREGATOR | TXN_COMPLETION | 1745.41ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 15:53:35 | VAS-1792248813-51A182C54916 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 15:53:20 | VAS-1792248798-79EB12270454 | AGGREGATOR | TXN_COMPLETION | 2084.69ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 15:53:20 | VAS-1792248798-79EB12270454 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 15:53:15 | VAS-1792248793-FC5213B58ACF | TELCO | TXN_COMPLETION | 1105.11ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 15:53:14 | VAS-1792248793-FC5213B58ACF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 15:52:55 | VAS-1792248773-A25EE691948C | AGGREGATOR | TXN_COMPLETION | 1227.93ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:52:44 | VAS-1792248763-839B4129B1CD | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |