SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261019-4845 Oct 19 FirstBank Success Rate 90.0% 83.3% 1 QUEUED OPEN
SLB-20261019-4844 Oct 19 Kuda MFB Success Rate 90.0% 50.0% 1 QUEUED OPEN
SLB-20261019-4843 Oct 19 Cordis Telcom Success Rate 95.0% 83.3% 1 QUEUED OPEN
SLB-20261019-4842 Oct 19 NexBridge Success Rate 95.0% 92.9% 1 QUEUED OPEN
SLB-20261019-4841 Oct 19 Glo Success Rate 95.0% 86.7% 2 QUEUED OPEN
SLB-20261019-4840 Oct 19 Kuda MFB Success Rate 90.0% 87.8% 5 QUEUED CLOSED
SLB-20261019-4839 Oct 19 Cordis Telcom Success Rate 95.0% 89.1% 11 QUEUED CLOSED
SLB-20261019-4838 Oct 19 Primus VAS Success Rate 95.0% 92.4% 6 QUEUED OPEN
SLB-20261019-4837 Oct 19 Glo Success Rate 95.0% 91.7% 9 QUEUED CLOSED
SLB-20261019-4836 Oct 19 Airtel Success Rate 95.0% 92.2% 7 QUEUED OPEN
SLB-20261019-4835 Oct 19 MTN Success Rate 95.0% 94.0% 5 QUEUED OPEN
SLB-20261019-4834 Oct 19 Telcos Direct Success Rate 95.0% 94.7% 10 QUEUED OPEN
SLB-20261019-4833 Oct 19 Cordis Telcom Success Rate 95.0% 92.3% 15 QUEUED CLOSED
SLB-20261019-4832 Oct 19 Primus VAS Success Rate 95.0% 93.6% 11 QUEUED CLOSED
SLB-20261019-4831 Oct 19 9Mobile Success Rate 95.0% 93.5% 13 QUEUED OPEN
SLB-20261019-4830 Oct 19 Glo Success Rate 95.0% 93.1% 13 QUEUED CLOSED
SLB-20261019-4829 Oct 19 MTN Success Rate 95.0% 94.1% 11 QUEUED CLOSED
SLB-20261019-4828 Oct 19 Telcos Direct Success Rate 95.0% 93.5% 18 QUEUED CLOSED
SLB-20261019-4827 Oct 19 Cordis Telcom Success Rate 95.0% 91.8% 25 QUEUED CLOSED
SLB-20261019-4826 Oct 19 Primus VAS Success Rate 95.0% 94.0% 16 QUEUED CLOSED

Page 1 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:09:10 VAS-1792264147-B9DA7B314975 TELCO TXN_COMPLETION 1976.80ms 500.00ms Kuda MFB NexBridge 9Mobile
2026-10-17 20:09:10 VAS-1792264147-B9DA7B314975 MERCHANT TXN_COMPLETION 12.00s 5.00s Kuda MFB NexBridge 9Mobile
2026-10-17 20:09:03 VAS-1792264143-DA2360682308 MERCHANT TXN_COMPLETION 34.00s 5.00s Access Bank Telcos Direct Glo
2026-10-17 20:09:01 VAS-1792264138-DE5884C7B144 TELCO TXN_COMPLETION 2059.69ms 500.00ms Stanbic IBTC NexBridge 9Mobile
2026-10-17 20:09:01 VAS-1792264138-DE5884C7B144 AGGREGATOR TXN_COMPLETION 972.08ms 400.00ms Stanbic IBTC NexBridge 9Mobile
2026-10-17 20:09:01 VAS-1792264138-DE5884C7B144 MERCHANT TXN_COMPLETION 13.00s 5.00s Stanbic IBTC NexBridge 9Mobile
2026-10-17 20:08:54 VAS-1792264133-E64A104F08CB AGGREGATOR TXN_COMPLETION 1033.50ms 400.00ms Palmpay Cordis Telcom Glo
2026-10-17 20:08:54 VAS-1792264133-E64A104F08CB MERCHANT TXN_COMPLETION 11.00s 5.00s Palmpay Cordis Telcom Glo
2026-10-17 20:08:50 VAS-1792264128-BFB834D936A7 TELCO TXN_COMPLETION 1534.94ms 500.00ms Palmpay Cordis Telcom 9Mobile
2026-10-17 20:08:50 VAS-1792264128-BFB834D936A7 AGGREGATOR TXN_COMPLETION 1108.25ms 400.00ms Palmpay Cordis Telcom 9Mobile
2026-10-17 20:08:39 VAS-1792264118-6A8BCAA302D0 TELCO TXN_COMPLETION 1115.11ms 500.00ms GTBank NexBridge Airtel
2026-10-17 20:08:39 VAS-1792264118-6A8BCAA302D0 MERCHANT TXN_COMPLETION 13.00s 5.00s GTBank NexBridge Airtel
2026-10-17 20:08:36 VAS-1792264113-FF656F32A4B7 TELCO TXN_COMPLETION 2447.10ms 500.00ms Stanbic IBTC Telcos Direct Airtel
2026-10-17 20:08:36 VAS-1792264113-FF656F32A4B7 MERCHANT TXN_COMPLETION 6.00s 5.00s Stanbic IBTC Telcos Direct Airtel
2026-10-17 20:08:31 VAS-1792264108-C52606D34CE3 AGGREGATOR TXN_COMPLETION 2396.10ms 400.00ms FirstBank NexBridge MTN
2026-10-17 20:08:31 VAS-1792264108-C52606D34CE3 MERCHANT TXN_COMPLETION 7.00s 5.00s FirstBank NexBridge MTN
2026-10-17 20:08:19 VAS-1792264098-3987B2E89FB7 AGGREGATOR TXN_COMPLETION 680.69ms 400.00ms FirstBank Cordis Telcom 9Mobile
2026-10-17 20:08:19 VAS-1792264098-3987B2E89FB7 MERCHANT TXN_COMPLETION 6.00s 5.00s FirstBank Cordis Telcom 9Mobile
2026-10-17 20:08:14 VAS-1792264093-F5E8E0E5DD1A MERCHANT TXN_COMPLETION 16.00s 5.00s Opay Telcos Direct Airtel
2026-10-17 20:08:09 VAS-1792264088-2B1088EE5FDB AGGREGATOR TXN_COMPLETION 401.98ms 400.00ms Opay Cordis Telcom 9Mobile

Page 533 of 16891 (337804 total)