SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4845 | Oct 19 | FirstBank | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4844 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20261019-4843 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4842 | Oct 19 | NexBridge | Success Rate | 95.0% | 92.9% | 1 | QUEUED | OPEN |
| SLB-20261019-4841 | Oct 19 | Glo | Success Rate | 95.0% | 86.7% | 2 | QUEUED | OPEN |
| SLB-20261019-4840 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 87.8% | 5 | QUEUED | CLOSED |
| SLB-20261019-4839 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 89.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4838 | Oct 19 | Primus VAS | Success Rate | 95.0% | 92.4% | 6 | QUEUED | OPEN |
| SLB-20261019-4837 | Oct 19 | Glo | Success Rate | 95.0% | 91.7% | 9 | QUEUED | CLOSED |
| SLB-20261019-4836 | Oct 19 | Airtel | Success Rate | 95.0% | 92.2% | 7 | QUEUED | OPEN |
| SLB-20261019-4835 | Oct 19 | MTN | Success Rate | 95.0% | 94.0% | 5 | QUEUED | OPEN |
| SLB-20261019-4834 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 10 | QUEUED | OPEN |
| SLB-20261019-4833 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 15 | QUEUED | CLOSED |
| SLB-20261019-4832 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.6% | 11 | QUEUED | CLOSED |
| SLB-20261019-4831 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 13 | QUEUED | OPEN |
| SLB-20261019-4830 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 13 | QUEUED | CLOSED |
| SLB-20261019-4829 | Oct 19 | MTN | Success Rate | 95.0% | 94.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4828 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 18 | QUEUED | CLOSED |
| SLB-20261019-4827 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.8% | 25 | QUEUED | CLOSED |
| SLB-20261019-4826 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 16 | QUEUED | CLOSED |
Page 1 of 243 (4845 total)
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:22:06 | VAS-1792243325-72F1255DD877 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:22:01 | VAS-1792243320-17F66F85BCE4 | AGGREGATOR | TXN_COMPLETION | 411.28ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 14:21:58 | VAS-1792243315-800967C5C581 | TELCO | TXN_COMPLETION | 653.70ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:58 | VAS-1792243315-800967C5C581 | AGGREGATOR | TXN_COMPLETION | 1828.70ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:58 | VAS-1792243315-800967C5C581 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:51 | VAS-1792243311-71C74A100A50 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:21:44 | VAS-1792243301-97BC3567B633 | TELCO | TXN_COMPLETION | 2056.60ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:44 | VAS-1792243301-97BC3567B633 | AGGREGATOR | TXN_COMPLETION | 963.82ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:44 | VAS-1792243301-97BC3567B633 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:36 | VAS-1792243296-6BB47194804E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:31 | VAS-1792243291-F0AC9EA7FB86 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:21:13 | VAS-1792243271-33397C3BE297 | TELCO | TXN_COMPLETION | 1255.47ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 14:21:13 | VAS-1792243271-33397C3BE297 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 14:21:07 | VAS-1792243266-9C9B28A314D1 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:20:54 | VAS-1792243252-423AA4FE6826 | TELCO | TXN_COMPLETION | 2023.02ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:20:54 | VAS-1792243252-423AA4FE6826 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:20:42 | VAS-1792243242-CA5EDA4DC390 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:20:32 | VAS-1792243232-9EAEC9892831 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:20:18 | VAS-1792243217-22E49C823885 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 14:20:17 | VAS-1792243212-DA91FB07797E | TELCO | TXN_COMPLETION | 2336.74ms | 500.00ms | Union Bank | Primus VAS | MTN |