SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2825 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 170 | QUEUED | CLOSED |
| SLB-20261009-2824 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 168 | QUEUED | CLOSED |
| SLB-20261009-2823 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261009-2822 | Oct 09 | Primus VAS | Success Rate | 95.0% | 95.0% | 126 | QUEUED | CLOSED |
| SLB-20261009-2821 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 148 | QUEUED | CLOSED |
| SLB-20261009-2820 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261009-2819 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261009-2818 | Oct 09 | MTN | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261009-2817 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 169 | QUEUED | CLOSED |
| SLB-20261009-2816 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 166 | QUEUED | CLOSED |
| SLB-20261009-2815 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261009-2814 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 131 | QUEUED | CLOSED |
| SLB-20261009-2813 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 149 | QUEUED | CLOSED |
| SLB-20261009-2812 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261009-2811 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 171 | QUEUED | CLOSED |
| SLB-20261009-2810 | Oct 09 | MTN | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261008-2809 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.2% | 167 | QUEUED | OPEN |
| SLB-20261008-2808 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 171 | QUEUED | OPEN |
| SLB-20261008-2807 | Oct 08 | NexBridge | Success Rate | 95.0% | 93.9% | 153 | QUEUED | OPEN |
| SLB-20261008-2806 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.9% | 130 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:22:31 | VAS-1792268551-3339B17521EC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:22:28 | VAS-1792268546-E15A3FAC6EC8 | TELCO | TXN_COMPLETION | 1478.65ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 21:22:28 | VAS-1792268546-E15A3FAC6EC8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 21:22:22 | VAS-1792268541-D1109375226C | AGGREGATOR | TXN_COMPLETION | 1019.88ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 21:22:17 | VAS-1792268536-1387CD4AC70E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:22:13 | VAS-1792268531-6FF25F8EE11D | TELCO | TXN_COMPLETION | 2035.41ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 21:22:13 | VAS-1792268531-6FF25F8EE11D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 21:21:59 | VAS-1792268516-AA50CAB0174B | TELCO | TXN_COMPLETION | 1363.26ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:21:59 | VAS-1792268516-AA50CAB0174B | AGGREGATOR | TXN_COMPLETION | 1471.81ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:21:42 | VAS-1792268501-2039FEE1085E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 21:21:27 | VAS-1792268487-4140130FF56E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 21:21:14 | VAS-1792268472-ECC0EEEABDA8 | AGGREGATOR | TXN_COMPLETION | 1114.85ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:21:14 | VAS-1792268472-ECC0EEEABDA8 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:21:03 | VAS-1790950441-270E0FDD10B0 | AGGREGATOR | TXN_COMPLETION | 845.34ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 21:21:03 | VAS-1790950441-270E0FDD10B0 | MERCHANT | TXN_COMPLETION | 1318028.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 21:21:03 | VAS-1792268462-F8622CD147E8 | AGGREGATOR | TXN_COMPLETION | 814.72ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 21:20:59 | VAS-1792268457-EBB6269B24D0 | AGGREGATOR | TXN_COMPLETION | 1449.27ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 21:20:57 | VAS-1792268452-DE2AC8681FA2 | TELCO | TXN_COMPLETION | 2226.16ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:20:57 | VAS-1792268452-DE2AC8681FA2 | AGGREGATOR | TXN_COMPLETION | 2016.87ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:20:57 | VAS-1792268452-DE2AC8681FA2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | Airtel |