SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2725 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 183 | QUEUED | CLOSED |
| SLB-20261008-2724 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.0% | 171 | QUEUED | CLOSED |
| SLB-20261008-2723 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261008-2722 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2721 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 167 | QUEUED | CLOSED |
| SLB-20261008-2720 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.1% | 165 | QUEUED | CLOSED |
| SLB-20261008-2719 | Oct 08 | Glo | Success Rate | 95.0% | 94.1% | 171 | QUEUED | CLOSED |
| SLB-20261008-2718 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 185 | QUEUED | CLOSED |
| SLB-20261008-2717 | Oct 08 | MTN | Success Rate | 95.0% | 95.0% | 144 | QUEUED | CLOSED |
| SLB-20261008-2716 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2715 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 176 | QUEUED | CLOSED |
| SLB-20261008-2714 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2713 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 167 | QUEUED | CLOSED |
| SLB-20261008-2712 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261008-2711 | Oct 08 | Glo | Success Rate | 95.0% | 94.2% | 168 | QUEUED | CLOSED |
| SLB-20261008-2710 | Oct 08 | Airtel | Success Rate | 95.0% | 93.7% | 188 | QUEUED | CLOSED |
| SLB-20261008-2709 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 151 | QUEUED | CLOSED |
| SLB-20261008-2708 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
| SLB-20261008-2707 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 181 | QUEUED | CLOSED |
| SLB-20261008-2706 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.8% | 147 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:31:46 | VAS-1792305102-6A6FE09B7796 | TELCO | TXN_COMPLETION | 1478.22ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 07:31:46 | VAS-1792305102-6A6FE09B7796 | AGGREGATOR | TXN_COMPLETION | 2270.94ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 07:31:40 | VAS-1792305097-F8C39ABEA8F7 | AGGREGATOR | TXN_COMPLETION | 2150.60ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:31:40 | VAS-1792305097-F8C39ABEA8F7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:31:35 | VAS-1792305092-F246C290E718 | TELCO | TXN_COMPLETION | 1157.82ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:31:35 | VAS-1792305092-F246C290E718 | AGGREGATOR | TXN_COMPLETION | 1160.51ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:31:35 | VAS-1792305092-F246C290E718 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:31:09 | VAS-1792305068-EB244BDC8CF4 | AGGREGATOR | TXN_COMPLETION | 1198.58ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 07:31:05 | VAS-1792305063-6E8BAF76259B | TELCO | TXN_COMPLETION | 2035.93ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:31:05 | VAS-1792305063-6E8BAF76259B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:30:45 | VAS-1790313229-DDA3794F082D | MERCHANT | TXN_COMPLETION | 1991819.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:30:45 | VAS-1792305043-A4BA777E5F54 | AGGREGATOR | TXN_COMPLETION | 1701.43ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 07:30:34 | VAS-1792305033-815110E8FFE4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 07:30:24 | VAS-1792305023-386D164FE73E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 07:30:19 | VAS-1792305019-13DC51306460 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 07:30:11 | VAS-1792305009-56B9D848E8EC | AGGREGATOR | TXN_COMPLETION | 1652.29ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:30:11 | VAS-1792305009-56B9D848E8EC | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:30:06 | VAS-1792305004-0D9C9597E137 | AGGREGATOR | TXN_COMPLETION | 555.85ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 07:29:54 | VAS-1792304994-98E14FEBB4CE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:29:46 | VAS-1792304984-2E9DB67449BA | AGGREGATOR | TXN_COMPLETION | 1753.04ms | 400.00ms | Palmpay | Telcos Direct | MTN |