SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2705 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.2% | 175 | QUEUED | CLOSED |
| SLB-20261008-2704 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.2% | 164 | QUEUED | CLOSED |
| SLB-20261008-2703 | Oct 08 | Glo | Success Rate | 95.0% | 94.2% | 168 | QUEUED | CLOSED |
| SLB-20261008-2702 | Oct 08 | Airtel | Success Rate | 95.0% | 93.5% | 191 | QUEUED | CLOSED |
| SLB-20261008-2701 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 154 | QUEUED | CLOSED |
| SLB-20261008-2700 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261008-2699 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 176 | QUEUED | CLOSED |
| SLB-20261008-2698 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.8% | 145 | QUEUED | CLOSED |
| SLB-20261008-2697 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20261008-2696 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.1% | 167 | QUEUED | CLOSED |
| SLB-20261008-2695 | Oct 08 | Glo | Success Rate | 95.0% | 94.3% | 164 | QUEUED | CLOSED |
| SLB-20261008-2694 | Oct 08 | Airtel | Success Rate | 95.0% | 93.6% | 190 | QUEUED | CLOSED |
| SLB-20261008-2693 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 148 | QUEUED | CLOSED |
| SLB-20261008-2692 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.2% | 167 | QUEUED | CLOSED |
| SLB-20261008-2691 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261008-2690 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 149 | QUEUED | CLOSED |
| SLB-20261008-2689 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.1% | 176 | QUEUED | CLOSED |
| SLB-20261008-2688 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 160 | QUEUED | CLOSED |
| SLB-20261008-2687 | Oct 08 | Glo | Success Rate | 95.0% | 94.4% | 163 | QUEUED | CLOSED |
| SLB-20261008-2686 | Oct 08 | Airtel | Success Rate | 95.0% | 93.6% | 190 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:09:39 | VAS-1792285778-BA5CF89B877A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 02:09:36 | VAS-1792285773-80105EC4E120 | AGGREGATOR | TXN_COMPLETION | 2106.07ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 02:09:36 | VAS-1792285773-80105EC4E120 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 02:09:26 | VAS-1792285764-DE9F0682A82C | AGGREGATOR | TXN_COMPLETION | 1815.60ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:09:26 | VAS-1792285764-DE9F0682A82C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:09:21 | VAS-1792285759-CB5FB1967A42 | TELCO | TXN_COMPLETION | 854.60ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:09:21 | VAS-1792285759-CB5FB1967A42 | AGGREGATOR | TXN_COMPLETION | 1369.22ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:09:21 | VAS-1792285759-CB5FB1967A42 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:09:17 | VAS-1792285754-80A27F62C96C | TELCO | TXN_COMPLETION | 2271.02ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:09:17 | VAS-1792285754-80A27F62C96C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:09:07 | VAS-1792285744-BE404621C334 | TELCO | TXN_COMPLETION | 2100.50ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 02:09:07 | VAS-1792285744-BE404621C334 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 02:09:00 | VAS-1792285739-477AF21BF4D2 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 02:08:55 | VAS-1792285734-8CAF4A9E22AE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:08:47 | VAS-1792285724-BEEE666DE701 | AGGREGATOR | TXN_COMPLETION | 2436.01ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:08:47 | VAS-1792285724-BEEE666DE701 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:08:37 | VAS-1792285714-C2AF92BFC203 | TELCO | TXN_COMPLETION | 859.84ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:08:37 | VAS-1792285714-C2AF92BFC203 | AGGREGATOR | TXN_COMPLETION | 1682.68ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:08:27 | VAS-1792285705-BBC2F1D85C8F | AGGREGATOR | TXN_COMPLETION | 2379.32ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:08:27 | VAS-1792285705-BBC2F1D85C8F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |