SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2565 | Oct 07 | MTN | Success Rate | 95.0% | 94.1% | 150 | QUEUED | CLOSED |
| SLB-20261007-2564 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.5% | 143 | QUEUED | CLOSED |
| SLB-20261007-2563 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261007-2562 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261007-2561 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.1% | 151 | QUEUED | CLOSED |
| SLB-20261007-2560 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20261007-2559 | Oct 07 | Airtel | Success Rate | 95.0% | 92.9% | 182 | QUEUED | CLOSED |
| SLB-20261007-2558 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 152 | QUEUED | CLOSED |
| SLB-20261007-2557 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261007-2556 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261007-2555 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261007-2554 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261007-2553 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 136 | QUEUED | CLOSED |
| SLB-20261007-2552 | Oct 07 | Airtel | Success Rate | 95.0% | 92.9% | 179 | QUEUED | CLOSED |
| SLB-20261007-2551 | Oct 07 | MTN | Success Rate | 95.0% | 93.9% | 152 | QUEUED | CLOSED |
| SLB-20261007-2550 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.4% | 142 | QUEUED | CLOSED |
| SLB-20261007-2549 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261007-2548 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 151 | QUEUED | CLOSED |
| SLB-20261007-2547 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261007-2546 | Oct 07 | 9Mobile | Success Rate | 95.0% | 95.0% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:48:01 | VAS-1792248479-9647C5B5A5F4 | TELCO | TXN_COMPLETION | 2260.51ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 15:48:01 | VAS-1792248479-9647C5B5A5F4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 15:47:54 | VAS-1792248474-D9BE7EFC844C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 15:47:49 | VAS-1792248469-8D6FAF7FD456 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 15:47:46 | VAS-1792248464-E22E59A8F66D | TELCO | TXN_COMPLETION | 2155.82ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:47:46 | VAS-1792248464-E22E59A8F66D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:47:25 | VAS-1792248444-5A9A7B9577A5 | AGGREGATOR | TXN_COMPLETION | 1006.56ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 15:47:18 | VAS-1792248438-77026EC96E32 | TELCO | TXN_COMPLETION | 1356.92ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 15:47:18 | VAS-1792248438-77026EC96E32 | AGGREGATOR | TXN_COMPLETION | 1100.78ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 15:47:18 | VAS-1792248438-77026EC96E32 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 15:47:13 | VAS-1792248429-613EFCD14446 | TELCO | TXN_COMPLETION | 1196.91ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:47:13 | VAS-1792248429-613EFCD14446 | AGGREGATOR | TXN_COMPLETION | 2259.23ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:47:13 | VAS-1792248429-613EFCD14446 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:47:05 | VAS-1792248425-43E81C7BFE71 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 15:47:01 | VAS-1792248420-0149DFDE47F4 | TELCO | TXN_COMPLETION | 1034.25ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 15:46:55 | VAS-1792248415-6AC862508B15 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:46:46 | VAS-1792248405-A1DDCFAE4736 | AGGREGATOR | TXN_COMPLETION | 1020.01ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 15:46:46 | VAS-1792248405-A1DDCFAE4736 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 15:46:41 | VAS-1792248400-CF2F57A5C017 | AGGREGATOR | TXN_COMPLETION | 400.38ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:46:22 | VAS-1792248380-61D291DAE220 | TELCO | TXN_COMPLETION | 1665.57ms | 500.00ms | GTBank | Telcos Direct | MTN |