SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2485 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261007-2484 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261007-2483 | Oct 07 | Airtel | Success Rate | 95.0% | 93.7% | 140 | QUEUED | CLOSED |
| SLB-20261007-2482 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 133 | QUEUED | CLOSED |
| SLB-20261007-2481 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 142 | QUEUED | CLOSED |
| SLB-20261007-2480 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261007-2479 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.8% | 131 | QUEUED | CLOSED |
| SLB-20261007-2478 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261007-2477 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20261007-2476 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 136 | QUEUED | CLOSED |
| SLB-20261007-2475 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261007-2474 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 149 | QUEUED | CLOSED |
| SLB-20261007-2473 | Oct 07 | NexBridge | Success Rate | 95.0% | 93.9% | 139 | QUEUED | CLOSED |
| SLB-20261007-2472 | Oct 07 | Primus VAS | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261007-2471 | Oct 07 | 9Mobile | Success Rate | 95.0% | 93.9% | 137 | QUEUED | CLOSED |
| SLB-20261007-2470 | Oct 07 | Glo | Success Rate | 95.0% | 94.6% | 124 | QUEUED | CLOSED |
| SLB-20261007-2469 | Oct 07 | Airtel | Success Rate | 95.0% | 93.6% | 138 | QUEUED | CLOSED |
| SLB-20261007-2468 | Oct 07 | MTN | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261007-2467 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 149 | QUEUED | CLOSED |
| SLB-20261007-2466 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:46:22 | VAS-1792248380-61D291DAE220 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 15:46:16 | VAS-1792248375-DD4658FE9E04 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 15:46:12 | VAS-1792248371-037A44E78517 | TELCO | TXN_COMPLETION | 1265.98ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 15:46:03 | VAS-1792248361-63EDB512E705 | AGGREGATOR | TXN_COMPLETION | 1437.67ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 15:45:47 | VAS-1792248346-434E5E2109B3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 15:45:42 | VAS-1792248341-F4B30000061A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 15:45:29 | VAS-1792248326-C6B8CD48A040 | TELCO | TXN_COMPLETION | 2141.94ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:45:29 | VAS-1792248326-C6B8CD48A040 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:45:21 | VAS-1792248312-D9F9ED77EBDF | AGGREGATOR | TXN_COMPLETION | 1986.52ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:45:10 | VAS-1792248307-AB16A35AB4D4 | TELCO | TXN_COMPLETION | 1350.36ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:45:10 | VAS-1792248307-AB16A35AB4D4 | AGGREGATOR | TXN_COMPLETION | 1651.23ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:45:10 | VAS-1792248307-AB16A35AB4D4 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:45:04 | VAS-1792248302-BA5F7F596122 | AGGREGATOR | TXN_COMPLETION | 1837.79ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:44:52 | VAS-1792248292-226E0C503A0D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 15:44:38 | VAS-1792248277-7A8474CBA1DD | TELCO | TXN_COMPLETION | 822.58ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:44:38 | VAS-1792248277-7A8474CBA1DD | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:44:29 | VAS-1792248267-C8B0BF5F34BD | TELCO | TXN_COMPLETION | 1356.33ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:44:29 | VAS-1792248267-C8B0BF5F34BD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:44:20 | VAS-1792248258-0C59CE034DAF | AGGREGATOR | TXN_COMPLETION | 2274.22ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 15:44:20 | VAS-1792248258-0C59CE034DAF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |