SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4605 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261018-4604 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 213 | QUEUED | CLOSED |
| SLB-20261018-4603 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.0% | 222 | QUEUED | CLOSED |
| SLB-20261018-4602 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 231 | QUEUED | CLOSED |
| SLB-20261018-4601 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 193 | QUEUED | CLOSED |
| SLB-20261018-4600 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 198 | QUEUED | CLOSED |
| SLB-20261018-4599 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 207 | QUEUED | CLOSED |
| SLB-20261018-4598 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 201 | QUEUED | CLOSED |
| SLB-20261018-4597 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 187 | QUEUED | CLOSED |
| SLB-20261018-4596 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
| SLB-20261018-4595 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 217 | QUEUED | CLOSED |
| SLB-20261018-4594 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | CLOSED |
| SLB-20261018-4593 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 190 | QUEUED | CLOSED |
| SLB-20261018-4592 | Oct 18 | Airtel | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261018-4591 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261018-4590 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.2% | 214 | QUEUED | CLOSED |
| SLB-20261018-4589 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 193 | QUEUED | CLOSED |
| SLB-20261018-4588 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261018-4587 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 216 | QUEUED | CLOSED |
| SLB-20261018-4586 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 235 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:53:03 | VAS-1792255982-92E6D2EDDC95 | AGGREGATOR | TXN_COMPLETION | 415.16ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 17:53:03 | VAS-1792255982-92E6D2EDDC95 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 17:52:54 | VAS-1792255972-65700A463518 | TELCO | TXN_COMPLETION | 1263.76ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:52:54 | VAS-1792255972-65700A463518 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:52:49 | VAS-1792255967-85832F38161B | AGGREGATOR | TXN_COMPLETION | 1708.04ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 17:52:43 | VAS-1792255962-2507E039C954 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 17:52:39 | VAS-1792255957-F75140DF0CCD | AGGREGATOR | TXN_COMPLETION | 1891.63ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 17:52:39 | VAS-1792255957-F75140DF0CCD | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 17:52:36 | VAS-1792255952-9E12FB0A3A92 | TELCO | TXN_COMPLETION | 1487.12ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:52:36 | VAS-1792255952-9E12FB0A3A92 | AGGREGATOR | TXN_COMPLETION | 1827.63ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:52:36 | VAS-1792255952-9E12FB0A3A92 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:52:18 | VAS-1792255938-BA12A3E5680B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:52:09 | VAS-1792255928-079CE82B0068 | AGGREGATOR | TXN_COMPLETION | 414.64ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 17:52:09 | VAS-1792255928-079CE82B0068 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 17:51:59 | VAS-1792255918-26CA253FFA09 | TELCO | TXN_COMPLETION | 678.95ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:51:59 | VAS-1792255918-26CA253FFA09 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:51:49 | VAS-1792255908-99DD8509892B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 17:51:39 | VAS-1792255898-B94AA1F593D3 | AGGREGATOR | TXN_COMPLETION | 409.73ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 17:51:37 | VAS-1792255893-F3DE60A7E74A | TELCO | TXN_COMPLETION | 2414.64ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:51:37 | VAS-1792255893-F3DE60A7E74A | AGGREGATOR | TXN_COMPLETION | 793.58ms | 400.00ms | Union Bank | Cordis Telcom | MTN |