SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:17:33 | VAS-1792336652-088E787569A8 | TELCO | TXN_COMPLETION | 759.81ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 16:17:19 | VAS-1792336638-859FFB3DBD33 | TELCO | TXN_COMPLETION | 1024.70ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:17:19 | VAS-1792336638-859FFB3DBD33 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:17:13 | VAS-1792336630-BCBA9D6B5C49 | TELCO | TXN_COMPLETION | 2357.98ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 16:17:13 | VAS-1792336630-BCBA9D6B5C49 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 16:17:06 | VAS-1792336624-8108ECDBBF23 | AGGREGATOR | TXN_COMPLETION | 2218.69ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 16:16:50 | VAS-1792336608-D1E8AE03331C | TELCO | TXN_COMPLETION | 1826.72ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 16:16:50 | VAS-1792336608-D1E8AE03331C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 16:16:34 | VAS-1792336593-5B8804E2C1EA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 16:16:28 | VAS-1792336586-C7B5DAE8DCCD | AGGREGATOR | TXN_COMPLETION | 2391.61ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 16:16:21 | VAS-1792336578-93C95C1E0A86 | AGGREGATOR | TXN_COMPLETION | 2186.06ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 16:16:21 | VAS-1792336578-93C95C1E0A86 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 16:16:13 | VAS-1792336571-79C4FC558DD7 | TELCO | TXN_COMPLETION | 1800.95ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 16:16:04 | VAS-1792336564-9EB8CC8B066D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 16:15:58 | VAS-1792336556-39D7AC392FCE | AGGREGATOR | TXN_COMPLETION | 1281.78ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 16:15:45 | VAS-1792336541-D081F2111297 | TELCO | TXN_COMPLETION | 2183.95ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 16:15:45 | VAS-1792336541-D081F2111297 | AGGREGATOR | TXN_COMPLETION | 1830.97ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 16:15:45 | VAS-1792336541-D081F2111297 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 16:15:35 | VAS-1792336534-B68E3FA16121 | TELCO | TXN_COMPLETION | 743.68ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 16:15:27 | VAS-1792336526-EC2745817720 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |