SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1905 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1904 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.4% | 120 | QUEUED | CLOSED |
| SLB-20261004-1903 | Oct 04 | Glo | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261004-1902 | Oct 04 | Airtel | Success Rate | 95.0% | 94.1% | 124 | QUEUED | CLOSED |
| SLB-20261004-1901 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1900 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261004-1899 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 135 | QUEUED | CLOSED |
| SLB-20261004-1898 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261004-1897 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 110 | QUEUED | CLOSED |
| SLB-20261004-1896 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.4% | 120 | QUEUED | CLOSED |
| SLB-20261004-1895 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 110 | QUEUED | CLOSED |
| SLB-20261004-1894 | Oct 04 | Airtel | Success Rate | 95.0% | 94.2% | 122 | QUEUED | CLOSED |
| SLB-20261004-1893 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1892 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1891 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20261004-1890 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.7% | 108 | QUEUED | CLOSED |
| SLB-20261004-1889 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.5% | 117 | QUEUED | CLOSED |
| SLB-20261004-1888 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.6% | 116 | QUEUED | CLOSED |
| SLB-20261004-1887 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 112 | QUEUED | CLOSED |
| SLB-20261004-1886 | Oct 04 | Airtel | Success Rate | 95.0% | 94.3% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:51:39 | VAS-1792306298-8EF966C74FC2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:51:35 | VAS-1792306293-12E30E14447D | AGGREGATOR | TXN_COMPLETION | 1622.72ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:51:16 | VAS-1792306273-BDCF0975710D | TELCO | TXN_COMPLETION | 2397.37ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 07:51:09 | VAS-1792306269-53FEB01C9B8F | AGGREGATOR | TXN_COMPLETION | 427.32ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:51:04 | VAS-1792306264-B4EBDCE53FCE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 07:50:54 | VAS-1792306254-701311ECAEA3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:50:50 | VAS-1792306249-98FF7C2EFEEC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:50:46 | VAS-1792306244-4626E878F2CE | AGGREGATOR | TXN_COMPLETION | 1590.35ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 07:50:36 | VAS-1792306234-25C6AD98E664 | TELCO | TXN_COMPLETION | 1901.60ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 07:50:36 | VAS-1792306234-25C6AD98E664 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 07:50:22 | VAS-1792306219-AF1F2313F1B5 | AGGREGATOR | TXN_COMPLETION | 2169.43ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:50:22 | VAS-1792306219-AF1F2313F1B5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:50:02 | VAS-1792306199-0AEC34285D63 | TELCO | TXN_COMPLETION | 1898.02ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:50:02 | VAS-1792306199-0AEC34285D63 | AGGREGATOR | TXN_COMPLETION | 426.01ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:50:02 | VAS-1792306199-0AEC34285D63 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:49:56 | VAS-1792306195-95D0D1D282D2 | TELCO | TXN_COMPLETION | 1263.68ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:49:56 | VAS-1792306195-95D0D1D282D2 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:49:51 | VAS-1792306190-10A800DC7CCD | TELCO | TXN_COMPLETION | 791.90ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 07:49:47 | VAS-1792306185-42EBBA102ABC | AGGREGATOR | TXN_COMPLETION | 1986.73ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 07:49:47 | VAS-1792306185-42EBBA102ABC | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | NexBridge | Glo |