SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1825 | Oct 03 | Airtel | Success Rate | 95.0% | 94.9% | 111 | QUEUED | CLOSED |
| SLB-20261003-1824 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 116 | QUEUED | CLOSED |
| SLB-20261003-1823 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.5% | 118 | QUEUED | CLOSED |
| SLB-20261003-1822 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261003-1821 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 116 | QUEUED | CLOSED |
| SLB-20261003-1820 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.2% | 124 | QUEUED | CLOSED |
| SLB-20261003-1819 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 112 | QUEUED | CLOSED |
| SLB-20261003-1818 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 116 | QUEUED | CLOSED |
| SLB-20261003-1817 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1816 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.5% | 119 | QUEUED | CLOSED |
| SLB-20261003-1815 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 134 | QUEUED | CLOSED |
| SLB-20261003-1814 | Oct 03 | NexBridge | Success Rate | 95.0% | 95.0% | 107 | QUEUED | CLOSED |
| SLB-20261003-1813 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20261003-1812 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261003-1811 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 116 | QUEUED | CLOSED |
| SLB-20261003-1810 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1809 | Oct 03 | MTN | Success Rate | 95.0% | 94.8% | 115 | QUEUED | CLOSED |
| SLB-20261003-1808 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1807 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1806 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:42:49 | VAS-1792276968-41E88AB1DCA0 | TELCO | TXN_COMPLETION | 949.19ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 23:42:49 | VAS-1792276968-41E88AB1DCA0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 23:42:43 | VAS-1792276963-D42D30BF431F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 23:42:29 | VAS-1792276948-FFACE77261A5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 23:42:09 | VAS-1792276928-1F08EAD34922 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 23:41:56 | VAS-1792276914-F5E239709808 | TELCO | TXN_COMPLETION | 2074.01ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:45 | VAS-1792276904-2D6C06B7B147 | AGGREGATOR | TXN_COMPLETION | 410.42ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 23:41:37 | VAS-1792276894-6D01A5E6234C | TELCO | TXN_COMPLETION | 2102.03ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:36 | VAS-1792276894-6D01A5E6234C | AGGREGATOR | TXN_COMPLETION | 404.74ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:36 | VAS-1792276894-6D01A5E6234C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:31 | VAS-1792276889-7CFAE23F715D | TELCO | TXN_COMPLETION | 1965.85ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 23:41:31 | VAS-1792276889-7CFAE23F715D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 23:41:25 | VAS-1790606325-5C893807ED7A | AGGREGATOR | TXN_COMPLETION | 683.12ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:41:25 | VAS-1790606325-5C893807ED7A | MERCHANT | TXN_COMPLETION | 1670570.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:41:22 | VAS-1792276881-412FA6997968 | AGGREGATOR | TXN_COMPLETION | 413.48ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:41:22 | VAS-1792276881-412FA6997968 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:41:15 | VAS-1792276874-91D54B25E7CF | AGGREGATOR | TXN_COMPLETION | 434.70ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 23:41:15 | VAS-1792276874-91D54B25E7CF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 23:41:11 | VAS-1792276869-1DFE05810059 | TELCO | TXN_COMPLETION | 1202.26ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:05 | VAS-1792276864-0ADBCD7F7499 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | Glo |