SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1785 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1784 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1783 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1782 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1781 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 119 | QUEUED | CLOSED |
| SLB-20261003-1780 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.2% | 127 | QUEUED | CLOSED |
| SLB-20261003-1779 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261003-1778 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20261003-1777 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1776 | Oct 03 | Glo | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20261003-1775 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 119 | QUEUED | CLOSED |
| SLB-20261003-1774 | Oct 03 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20261003-1773 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261003-1772 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261003-1771 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1770 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1769 | Oct 03 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20261003-1768 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261003-1767 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261003-1766 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:20:17 | VAS-1792250414-15E0A30675AB | AGGREGATOR | TXN_COMPLETION | 1817.71ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 16:20:10 | VAS-1791421167-B379F04F1009 | MERCHANT | TXN_COMPLETION | 829248.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:20:06 | VAS-1792250405-F9B45D452F0F | AGGREGATOR | TXN_COMPLETION | 567.93ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 16:20:06 | VAS-1792250405-F9B45D452F0F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 16:19:58 | VAS-1792250395-0CFF2C18913B | AGGREGATOR | TXN_COMPLETION | 2431.54ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:19:58 | VAS-1792250395-0CFF2C18913B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:19:36 | VAS-1792250375-6C014E8D146E | AGGREGATOR | TXN_COMPLETION | 1107.16ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 16:19:36 | VAS-1792250375-6C014E8D146E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 16:19:27 | VAS-1792250366-1116A29EAA64 | TELCO | TXN_COMPLETION | 1813.05ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:19:21 | VAS-1792250360-1FA25AA18782 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 16:19:17 | VAS-1792250355-66ED8F37A610 | AGGREGATOR | TXN_COMPLETION | 1170.82ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:19:11 | VAS-1792250350-5017EADFBB3D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 16:19:06 | VAS-1792250346-0D5D103F2341 | TELCO | TXN_COMPLETION | 655.28ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 16:19:06 | VAS-1792250346-0D5D103F2341 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 16:19:02 | VAS-1792250341-9D0503B7C3D9 | TELCO | TXN_COMPLETION | 937.31ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:19:02 | VAS-1792250341-9D0503B7C3D9 | AGGREGATOR | TXN_COMPLETION | 449.55ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:19:02 | VAS-1792250341-9D0503B7C3D9 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:18:56 | VAS-1792250336-BD7683D6D844 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 16:18:52 | VAS-1792250331-4F87E2ED4649 | AGGREGATOR | TXN_COMPLETION | 1150.58ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:18:52 | VAS-1792250331-4F87E2ED4649 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | MTN |