SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:25:19 | VAS-1792333519-8438535C9B8E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 15:25:05 | VAS-1792333504-6AF1040F03F3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 15:24:57 | VAS-1792333496-5071F721E342 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 15:24:42 | VAS-1792333482-E41794627ED8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 15:24:20 | VAS-1792333459-4130C91FE9EE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 15:24:00 | VAS-1792333437-4FC6EE268062 | TELCO | TXN_COMPLETION | 2045.57ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 15:24:00 | VAS-1792333437-4FC6EE268062 | AGGREGATOR | TXN_COMPLETION | 700.17ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 15:23:50 | VAS-1792333430-08A80C3A39D4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 15:23:21 | VAS-1792333400-42C673D20C93 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 15:22:59 | VAS-1792333378-062861BD3BF8 | AGGREGATOR | TXN_COMPLETION | 405.01ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:22:59 | VAS-1792333378-062861BD3BF8 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:22:44 | VAS-1792333363-F6405888B0AA | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:22:38 | VAS-1792333356-6ECBDB1994E5 | AGGREGATOR | TXN_COMPLETION | 1999.59ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:22:38 | VAS-1792333356-6ECBDB1994E5 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:22:29 | VAS-1792333348-C2E1D0013DCB | AGGREGATOR | TXN_COMPLETION | 938.94ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 15:22:22 | VAS-1792333341-867749AB83E9 | AGGREGATOR | TXN_COMPLETION | 1232.99ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 15:22:22 | VAS-1792333341-867749AB83E9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 15:22:14 | VAS-1792333333-6260F4830F53 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:22:09 | VAS-1792333326-DA41380F076B | TELCO | TXN_COMPLETION | 2427.55ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:22:09 | VAS-1792333326-DA41380F076B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |