SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:24:03 | VAS-1792250640-8020B530B439 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 16:23:46 | VAS-1792250626-836E9954D8B5 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 16:23:43 | VAS-1792250621-3B9EA6A04CF9 | TELCO | TXN_COMPLETION | 1223.99ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 16:23:43 | VAS-1792250621-3B9EA6A04CF9 | AGGREGATOR | TXN_COMPLETION | 925.97ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 16:23:36 | VAS-1792250616-2516776A722B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 16:23:29 | VAS-1792250606-0F24555AB4B0 | AGGREGATOR | TXN_COMPLETION | 2466.72ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:23:25 | VAS-1792250601-0F3DC28E7D1E | TELCO | TXN_COMPLETION | 2113.47ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:23:25 | VAS-1792250601-0F3DC28E7D1E | AGGREGATOR | TXN_COMPLETION | 2265.00ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:23:25 | VAS-1792250601-0F3DC28E7D1E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:23:12 | VAS-1792250591-26CA06D59B06 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 16:23:04 | VAS-1792250581-E3D0F6FD5DC5 | AGGREGATOR | TXN_COMPLETION | 1903.55ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 16:22:43 | VAS-1792250562-06B37A2D525A | TELCO | TXN_COMPLETION | 1219.82ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 16:22:43 | VAS-1792250562-06B37A2D525A | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 16:22:39 | VAS-1792250557-2A8E274B3D07 | AGGREGATOR | TXN_COMPLETION | 1779.39ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 16:22:39 | VAS-1792250557-2A8E274B3D07 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 16:22:32 | VAS-1792250552-B2CD9972FC5E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 16:22:22 | VAS-1792250542-BF6D8B3BE64C | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 16:22:14 | VAS-1792250532-17546152EED9 | AGGREGATOR | TXN_COMPLETION | 1993.34ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 16:22:14 | VAS-1792250532-17546152EED9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 16:22:09 | VAS-1792250527-80A537E8EECB | AGGREGATOR | TXN_COMPLETION | 1611.80ms | 400.00ms | Opay | Primus VAS | MTN |