SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4545 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 182 | QUEUED | CLOSED |
| SLB-20261018-4544 | Oct 18 | Airtel | Success Rate | 95.0% | 94.4% | 180 | QUEUED | CLOSED |
| SLB-20261018-4543 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261018-4542 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261018-4541 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 188 | QUEUED | CLOSED |
| SLB-20261018-4540 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 202 | QUEUED | CLOSED |
| SLB-20261018-4539 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261018-4538 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
| SLB-20261018-4537 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261018-4536 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261018-4535 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261017-4534 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.5% | 207 | QUEUED | OPEN |
| SLB-20261017-4533 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4532 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | OPEN |
| SLB-20261017-4531 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 218 | QUEUED | OPEN |
| SLB-20261017-4530 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | OPEN |
| SLB-20261017-4529 | Oct 17 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4528 | Oct 17 | Airtel | Success Rate | 95.0% | 94.3% | 184 | QUEUED | OPEN |
| SLB-20261017-4527 | Oct 17 | MTN | Success Rate | 95.0% | 93.2% | 215 | QUEUED | OPEN |
| SLB-20261017-4526 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 216 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:38:56 | VAS-1792323533-A6FEF3ADEDE9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 12:38:40 | VAS-1792323519-0E64B507558C | TELCO | TXN_COMPLETION | 1240.11ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:38:40 | VAS-1792323519-0E64B507558C | AGGREGATOR | TXN_COMPLETION | 405.71ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:38:25 | VAS-1792323504-377D31CF91B8 | TELCO | TXN_COMPLETION | 998.80ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 12:38:11 | VAS-1790076946-26A9A878366A | AGGREGATOR | TXN_COMPLETION | 1170.01ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 12:38:11 | VAS-1790076946-26A9A878366A | MERCHANT | TXN_COMPLETION | 2246546.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 12:38:03 | VAS-1791716359-0568DAA027F5 | MERCHANT | TXN_COMPLETION | 607126.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 12:38:03 | VAS-1792323482-31667C0AC010 | AGGREGATOR | TXN_COMPLETION | 920.40ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 12:37:47 | VAS-1792323467-A48783647C08 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:37:42 | VAS-1792323459-72BAD9992DC8 | AGGREGATOR | TXN_COMPLETION | 2188.90ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 12:37:42 | VAS-1792323459-72BAD9992DC8 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 12:37:32 | VAS-1792323452-FD90F9E9631B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 12:37:10 | VAS-1792323430-9DA05F1AC35F | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 12:37:04 | VAS-1792323422-5A63660A860B | TELCO | TXN_COMPLETION | 1687.45ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 12:37:04 | VAS-1792323422-5A63660A860B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 12:36:55 | VAS-1792323415-A210F25A1B7B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:36:48 | VAS-1792323407-F49990363F24 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:36:41 | VAS-1792323400-B424BDD6CEAF | AGGREGATOR | TXN_COMPLETION | 751.06ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 12:36:41 | VAS-1792323400-B424BDD6CEAF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 12:36:26 | VAS-1792323385-9B8F7838B6E3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |