SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261001-1645 | Oct 01 | MTN | Success Rate | 95.0% | 94.7% | 128 | QUEUED | OPEN |
| SLB-20261001-1644 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 143 | QUEUED | CLOSED |
| SLB-20261001-1643 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261001-1642 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 121 | QUEUED | OPEN |
| SLB-20261001-1641 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20261001-1640 | Oct 01 | MTN | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261001-1639 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261001-1638 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20261001-1637 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20261001-1636 | Oct 01 | Glo | Success Rate | 95.0% | 94.9% | 122 | QUEUED | OPEN |
| SLB-20261001-1635 | Oct 01 | Airtel | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20261001-1634 | Oct 01 | MTN | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261001-1633 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 155 | QUEUED | CLOSED |
| SLB-20261001-1632 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261001-1631 | Oct 01 | 9Mobile | Success Rate | 95.0% | 95.0% | 118 | QUEUED | CLOSED |
| SLB-20261001-1630 | Oct 01 | Glo | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20261001-1629 | Oct 01 | Airtel | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261001-1628 | Oct 01 | MTN | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261001-1627 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261001-1626 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 139 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:51:39 | VAS-1792306298-8EF966C74FC2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:51:35 | VAS-1792306293-12E30E14447D | AGGREGATOR | TXN_COMPLETION | 1622.72ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:51:16 | VAS-1792306273-BDCF0975710D | TELCO | TXN_COMPLETION | 2397.37ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 07:51:09 | VAS-1792306269-53FEB01C9B8F | AGGREGATOR | TXN_COMPLETION | 427.32ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:51:04 | VAS-1792306264-B4EBDCE53FCE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 07:50:54 | VAS-1792306254-701311ECAEA3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:50:50 | VAS-1792306249-98FF7C2EFEEC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:50:46 | VAS-1792306244-4626E878F2CE | AGGREGATOR | TXN_COMPLETION | 1590.35ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 07:50:36 | VAS-1792306234-25C6AD98E664 | TELCO | TXN_COMPLETION | 1901.60ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 07:50:36 | VAS-1792306234-25C6AD98E664 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 07:50:22 | VAS-1792306219-AF1F2313F1B5 | AGGREGATOR | TXN_COMPLETION | 2169.43ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:50:22 | VAS-1792306219-AF1F2313F1B5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:50:02 | VAS-1792306199-0AEC34285D63 | TELCO | TXN_COMPLETION | 1898.02ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:50:02 | VAS-1792306199-0AEC34285D63 | AGGREGATOR | TXN_COMPLETION | 426.01ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:50:02 | VAS-1792306199-0AEC34285D63 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:49:56 | VAS-1792306195-95D0D1D282D2 | TELCO | TXN_COMPLETION | 1263.68ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:49:56 | VAS-1792306195-95D0D1D282D2 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:49:51 | VAS-1792306190-10A800DC7CCD | TELCO | TXN_COMPLETION | 791.90ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 07:49:47 | VAS-1792306185-42EBBA102ABC | AGGREGATOR | TXN_COMPLETION | 1986.73ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 07:49:47 | VAS-1792306185-42EBBA102ABC | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | NexBridge | Glo |