SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260928-0985 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.5% | 140 | QUEUED | CLOSED |
| SLB-20260928-0984 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.4% | 142 | QUEUED | CLOSED |
| SLB-20260928-0983 | Sep 28 | Glo | Success Rate | 95.0% | 94.3% | 145 | QUEUED | CLOSED |
| SLB-20260928-0982 | Sep 28 | Airtel | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20260928-0981 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20260928-0980 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 95.0% | 133 | QUEUED | CLOSED |
| SLB-20260928-0979 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20260928-0978 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.6% | 140 | QUEUED | CLOSED |
| SLB-20260928-0977 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260928-0976 | Sep 28 | Glo | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260928-0975 | Sep 28 | Airtel | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260928-0974 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.7% | 135 | QUEUED | CLOSED |
| SLB-20260928-0973 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.1% | 158 | QUEUED | CLOSED |
| SLB-20260928-0972 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20260928-0971 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20260928-0970 | Sep 28 | Glo | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
| SLB-20260928-0969 | Sep 28 | Airtel | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20260927-0968 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.8% | 136 | QUEUED | OPEN |
| SLB-20260927-0967 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 144 | QUEUED | OPEN |
| SLB-20260927-0966 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.1% | 162 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:23:03 | VAS-1792315381-C78A3E868BCD | TELCO | TXN_COMPLETION | 1195.16ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 10:23:03 | VAS-1792315381-C78A3E868BCD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 10:22:18 | VAS-1792315336-9F4EA5F6D1BF | AGGREGATOR | TXN_COMPLETION | 1395.37ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:22:09 | VAS-1792315329-400C14B7000E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 10:22:03 | VAS-1792315322-2B33E0B47541 | AGGREGATOR | TXN_COMPLETION | 1104.59ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 10:21:55 | VAS-1792315314-F6944A4DA002 | AGGREGATOR | TXN_COMPLETION | 920.57ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 10:21:55 | VAS-1792315314-F6944A4DA002 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 10:21:41 | VAS-1792315299-7F4600005D65 | AGGREGATOR | TXN_COMPLETION | 1149.45ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 10:21:33 | VAS-1792315292-2FCC9C9F9B89 | AGGREGATOR | TXN_COMPLETION | 1049.95ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 10:21:26 | VAS-1792315285-682745DBFD8A | AGGREGATOR | TXN_COMPLETION | 721.30ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 10:21:26 | VAS-1792315285-682745DBFD8A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 10:21:18 | VAS-1792315277-B546A4AF6535 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 10:21:11 | VAS-1792315270-83ACF5A7F1AC | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 10:21:04 | VAS-1792315262-E134C4A0275A | AGGREGATOR | TXN_COMPLETION | 1107.82ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 10:21:04 | VAS-1792315262-E134C4A0275A | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 10:20:49 | VAS-1792315248-D825888B0FDF | TELCO | TXN_COMPLETION | 775.99ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 10:20:49 | VAS-1792315248-D825888B0FDF | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 10:20:35 | VAS-1792315233-94A76CB8F9B8 | AGGREGATOR | TXN_COMPLETION | 2020.00ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:20:35 | VAS-1792315233-94A76CB8F9B8 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:20:26 | VAS-1792315225-EBCDBAB2B9AC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |