SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:29:36 | VAS-1792240175-8BD5109515EC | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:29:28 | VAS-1792240166-A0DF6D297708 | TELCO | TXN_COMPLETION | 1976.46ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:29:28 | VAS-1792240166-A0DF6D297708 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:28:52 | VAS-1792240131-BF111F40FDDA | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:28:27 | VAS-1792240107-687E384DDA43 | AGGREGATOR | TXN_COMPLETION | 403.59ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 13:28:27 | VAS-1792240107-687E384DDA43 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 13:28:19 | VAS-1792240097-12C69B73496C | TELCO | TXN_COMPLETION | 2063.63ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 13:28:19 | VAS-1792240097-12C69B73496C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 13:28:14 | VAS-1792240092-1F72AE55C5F4 | AGGREGATOR | TXN_COMPLETION | 1835.94ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:28:14 | VAS-1792240092-1F72AE55C5F4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:28:09 | VAS-1792240087-7656E1C08486 | TELCO | TXN_COMPLETION | 1511.00ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:28:09 | VAS-1792240087-7656E1C08486 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:28:03 | VAS-1792240082-C8BBC61E7F8F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:27:45 | VAS-1792240062-35B0A7F85AB2 | TELCO | TXN_COMPLETION | 961.77ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:27:45 | VAS-1792240062-35B0A7F85AB2 | AGGREGATOR | TXN_COMPLETION | 1413.25ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:27:24 | VAS-1792240043-819D50579B3A | AGGREGATOR | TXN_COMPLETION | 1455.45ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 13:27:24 | VAS-1792240043-819D50579B3A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 13:27:09 | VAS-1792240028-F5C2D8FDA9BD | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 13:27:04 | VAS-1792240023-27E6C3DCFA0D | AGGREGATOR | TXN_COMPLETION | 833.42ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:27:04 | VAS-1792240023-27E6C3DCFA0D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |