SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:03:46 | VAS-1792299824-F5238BCACCD7 | TELCO | TXN_COMPLETION | 1642.50ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 06:03:46 | VAS-1792299824-F5238BCACCD7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 06:03:36 | VAS-1792299815-967ED966348F | TELCO | TXN_COMPLETION | 1125.18ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 06:03:36 | VAS-1792299815-967ED966348F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 06:03:31 | VAS-1792299810-75640A4287E1 | TELCO | TXN_COMPLETION | 769.35ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 06:03:31 | VAS-1792299810-75640A4287E1 | AGGREGATOR | TXN_COMPLETION | 764.44ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 06:03:31 | VAS-1792299810-75640A4287E1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 06:03:06 | VAS-1792299785-8F700DD8AAF8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 06:02:57 | VAS-1792299775-BC4403C67C8B | TELCO | TXN_COMPLETION | 1455.29ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 06:02:47 | VAS-1792299766-9E6E31D37793 | TELCO | TXN_COMPLETION | 800.48ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:02:33 | VAS-1792299751-D8560F741E99 | AGGREGATOR | TXN_COMPLETION | 2172.61ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 06:02:33 | VAS-1792299751-D8560F741E99 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 06:02:29 | VAS-1792299746-B3CAB2991B39 | TELCO | TXN_COMPLETION | 2413.93ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 06:02:29 | VAS-1792299746-B3CAB2991B39 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 06:02:07 | VAS-1790342131-FC15FFCDD1E3 | MERCHANT | TXN_COMPLETION | 1957597.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 06:01:58 | VAS-1792299716-6D11AB93840B | TELCO | TXN_COMPLETION | 1550.35ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 06:01:52 | VAS-1792299711-7D4A581EAD06 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 06:01:50 | VAS-1792299706-177FDC2E9DF5 | TELCO | TXN_COMPLETION | 2158.14ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 06:01:50 | VAS-1792299706-177FDC2E9DF5 | AGGREGATOR | TXN_COMPLETION | 1509.59ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 06:01:42 | VAS-1792299702-5FE60548C639 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |