SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:54:43 | VAS-1790674062-E7D515E6E417 | MERCHANT | TXN_COMPLETION | 1610822.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 01:54:41 | VAS-1792284878-02B373EDC9BC | TELCO | TXN_COMPLETION | 1172.09ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 01:54:41 | VAS-1792284878-02B373EDC9BC | AGGREGATOR | TXN_COMPLETION | 1810.56ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 01:54:19 | VAS-1792284858-C184BB2A35BE | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 01:54:14 | VAS-1792284853-16134D76FE37 | AGGREGATOR | TXN_COMPLETION | 421.82ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:54:14 | VAS-1792284853-16134D76FE37 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:54:09 | VAS-1792284848-188E316C771E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 01:54:04 | VAS-1791313856-D18BE034F3A7 | MERCHANT | TXN_COMPLETION | 970994.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 01:54:01 | VAS-1792284838-7F347D3854C4 | AGGREGATOR | TXN_COMPLETION | 1757.56ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 01:53:47 | VAS-1792284824-B63ED633A4F0 | TELCO | TXN_COMPLETION | 2064.87ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:47 | VAS-1792284824-B63ED633A4F0 | AGGREGATOR | TXN_COMPLETION | 845.87ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:39 | VAS-1792284819-39DC9097C877 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 01:53:34 | VAS-1792284814-F4D366D0483E | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:53:21 | VAS-1790445831-265D4EDC8FEE | MERCHANT | TXN_COMPLETION | 1838980.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:21 | VAS-1792284800-9D2E31985278 | TELCO | TXN_COMPLETION | 548.49ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:20 | VAS-1792284800-9D2E31985278 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:15 | VAS-1792284794-B46D0A96133B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:53:11 | VAS-1792284789-D131F0EA7DA0 | TELCO | TXN_COMPLETION | 1266.79ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:53:11 | VAS-1792284789-D131F0EA7DA0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:53:05 | VAS-1792284784-6B2295C93787 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | NexBridge | Airtel |