SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:34:44 | VAS-1792258483-0FAD5614F524 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:34:38 | VAS-1792258478-A1600332E0FC | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 18:34:33 | VAS-1792258473-C9BDB6536C9F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 18:34:29 | VAS-1792258468-7086A90AB0F1 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 18:34:25 | VAS-1792258464-F1946644608E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 18:34:19 | VAS-1792258458-5404C3B76368 | AGGREGATOR | TXN_COMPLETION | 439.69ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 18:34:19 | VAS-1792258458-5404C3B76368 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 18:34:09 | VAS-1792258449-A7D71B8B94EB | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:34:06 | VAS-1792258444-FCEFD9FAAB16 | TELCO | TXN_COMPLETION | 1379.01ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 18:34:06 | VAS-1792258444-FCEFD9FAAB16 | AGGREGATOR | TXN_COMPLETION | 746.76ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 18:33:59 | VAS-1792258439-8CB7B85376B7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 18:33:54 | VAS-1792258434-5CBB2FB59035 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 18:33:50 | VAS-1792258429-4634F7141E7B | TELCO | TXN_COMPLETION | 1137.33ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 18:33:46 | VAS-1792258424-76CE2A4F1E74 | TELCO | TXN_COMPLETION | 1679.71ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:33:26 | VAS-1792258404-2EF5C5671B22 | AGGREGATOR | TXN_COMPLETION | 1089.03ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 18:33:16 | VAS-1792258394-052B8A8F212E | AGGREGATOR | TXN_COMPLETION | 1554.85ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 18:33:00 | VAS-1792258380-892C9CA22F1F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 18:32:52 | VAS-1792258370-4EFB62F47F7F | AGGREGATOR | TXN_COMPLETION | 1834.71ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:32:52 | VAS-1792258370-4EFB62F47F7F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:32:36 | VAS-1792258355-8F7B95D442C7 | TELCO | TXN_COMPLETION | 1106.60ms | 500.00ms | MoMo PSB | NexBridge | MTN |