SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260924-0485 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 137 | QUEUED | CLOSED |
| SLB-20260924-0484 | Sep 24 | MTN | Success Rate | 95.0% | 94.5% | 133 | QUEUED | CLOSED |
| SLB-20260924-0483 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 127 | QUEUED | CLOSED |
| SLB-20260924-0482 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260924-0481 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20260924-0480 | Sep 24 | MTN | Success Rate | 95.0% | 94.3% | 139 | QUEUED | CLOSED |
| SLB-20260924-0479 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20260924-0478 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260924-0477 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 136 | QUEUED | CLOSED |
| SLB-20260924-0476 | Sep 24 | MTN | Success Rate | 95.0% | 94.4% | 137 | QUEUED | CLOSED |
| SLB-20260924-0475 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.7% | 135 | QUEUED | CLOSED |
| SLB-20260924-0474 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 134 | QUEUED | CLOSED |
| SLB-20260924-0473 | Sep 24 | MTN | Success Rate | 95.0% | 94.6% | 136 | QUEUED | CLOSED |
| SLB-20260924-0472 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 95.0% | 123 | QUEUED | CLOSED |
| SLB-20260924-0471 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260924-0470 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260924-0469 | Sep 24 | MTN | Success Rate | 95.0% | 94.4% | 140 | QUEUED | CLOSED |
| SLB-20260924-0468 | Sep 24 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 127 | QUEUED | OPEN |
| SLB-20260924-0467 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260924-0466 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 134 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:54:35 | VAS-1792324473-E79B4219D57E | TELCO | TXN_COMPLETION | 789.13ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 12:54:35 | VAS-1792324473-E79B4219D57E | AGGREGATOR | TXN_COMPLETION | 1208.57ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 12:54:35 | VAS-1792324473-E79B4219D57E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 12:54:20 | VAS-1792324458-8F29FB01DD99 | TELCO | TXN_COMPLETION | 1886.18ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 12:54:20 | VAS-1792324458-8F29FB01DD99 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 12:54:13 | VAS-1792324451-040D87E1B34A | TELCO | TXN_COMPLETION | 2013.05ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 12:54:13 | VAS-1792324451-040D87E1B34A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 12:53:49 | VAS-1792324428-547A082AA381 | TELCO | TXN_COMPLETION | 680.63ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 12:53:49 | VAS-1792324428-547A082AA381 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 12:53:19 | VAS-1792324399-1BED7F382B2F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:53:13 | VAS-1792324391-EFC8CF872763 | AGGREGATOR | TXN_COMPLETION | 1005.09ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 12:53:13 | VAS-1792324391-EFC8CF872763 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 12:53:10 | VAS-1792324385-8827467435C2 | TELCO | TXN_COMPLETION | 4615.91ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 12:53:10 | VAS-1792324385-8827467435C2 | AGGREGATOR | TXN_COMPLETION | 984.83ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 12:53:10 | VAS-1792324385-8827467435C2 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 12:52:49 | VAS-1792324369-4A5291B894E3 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 12:52:44 | VAS-1792324361-8EA23F09C1F1 | AGGREGATOR | TXN_COMPLETION | 2173.06ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 12:52:44 | VAS-1792324361-8EA23F09C1F1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 12:52:11 | VAS-1792324325-3E5DF0DF5EDA | AGGREGATOR | TXN_COMPLETION | 5730.67ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 12:51:57 | VAS-1792324317-1D512800C4C1 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | NexBridge | Glo |