SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:18:56 | VAS-1792286334-603845EE341A | TELCO | TXN_COMPLETION | 1258.30ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:18:56 | VAS-1792286334-603845EE341A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:18:50 | VAS-1792286329-95FE7BC31801 | AGGREGATOR | TXN_COMPLETION | 1189.57ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:18:50 | VAS-1792286329-95FE7BC31801 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:18:22 | VAS-1792286300-C53EEF00AE89 | AGGREGATOR | TXN_COMPLETION | 2109.17ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:18:22 | VAS-1792286300-C53EEF00AE89 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:18:17 | VAS-1792286295-C8C3335BA9A0 | TELCO | TXN_COMPLETION | 1866.29ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 02:18:17 | VAS-1792286295-C8C3335BA9A0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 02:18:13 | VAS-1792286290-3BCBC5EE0971 | TELCO | TXN_COMPLETION | 2108.64ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 02:18:13 | VAS-1792286290-3BCBC5EE0971 | AGGREGATOR | TXN_COMPLETION | 1396.58ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 02:18:13 | VAS-1792286290-3BCBC5EE0971 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 02:18:05 | VAS-1792286285-07ABEA049052 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 02:18:01 | VAS-1792286280-987C5B50357C | AGGREGATOR | TXN_COMPLETION | 453.65ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:18:01 | VAS-1792286280-987C5B50357C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:17:56 | VAS-1792286275-06E4102A0607 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:17:52 | VAS-1792286270-49C0BF8C35A4 | AGGREGATOR | TXN_COMPLETION | 1424.50ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 02:17:41 | VAS-1792286260-EC08A68B086F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 02:17:37 | VAS-1792286255-3479C2ABED67 | TELCO | TXN_COMPLETION | 1200.99ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 02:17:37 | VAS-1792286255-3479C2ABED67 | AGGREGATOR | TXN_COMPLETION | 418.35ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 02:17:37 | VAS-1792286255-3479C2ABED67 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | NexBridge | Glo |