SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:35:52 | VAS-1792269351-8EFA2FAA115E | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 21:35:47 | VAS-1792269346-C721E7F1B5EA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 21:35:37 | VAS-1792269337-6B697A83EAEE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:35:27 | VAS-1792269327-A01766DA498B | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:35:25 | VAS-1792269324-9225AE028589 | AGGREGATOR | TXN_COMPLETION | 2429.89ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:35:24 | VAS-1792269324-0CA9A7CA1667 | TELCO | TXN_COMPLETION | 1512.49ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:35:24 | VAS-1792269324-0CA9A7CA1667 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:35:14 | VAS-1792269312-EC6D4E3553E9 | AGGREGATOR | TXN_COMPLETION | 1920.62ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 21:35:09 | VAS-1792269307-727BFD7EFD4C | AGGREGATOR | TXN_COMPLETION | 1272.35ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 21:35:09 | VAS-1792269307-727BFD7EFD4C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 21:34:53 | VAS-1792269292-9AF0D2956A8F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 21:34:39 | VAS-1792269278-AEAF57AADAF7 | TELCO | TXN_COMPLETION | 1148.76ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:34:33 | VAS-1792269273-51ED4ED8E76A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 21:34:25 | VAS-1792269265-0C5C5951AC69 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:34:03 | VAS-1792269243-454A1B02CA54 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 21:33:56 | VAS-1792269233-6AC91BD1231D | AGGREGATOR | TXN_COMPLETION | 2480.58ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 21:33:56 | VAS-1792269233-6AC91BD1231D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 21:33:49 | VAS-1792269228-1D221333810E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:33:45 | VAS-1792269224-AA41A777C736 | TELCO | TXN_COMPLETION | 1368.57ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 21:33:39 | VAS-1792269219-EF946A276CD5 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Primus VAS | Glo |