SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0305 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 104 | QUEUED | CLOSED |
| SLB-20260922-0304 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20260922-0303 | Sep 22 | Glo | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20260922-0302 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20260922-0301 | Sep 22 | MTN | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20260922-0300 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20260922-0299 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20260922-0298 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 98 | QUEUED | CLOSED |
| SLB-20260922-0297 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20260922-0296 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 105 | QUEUED | CLOSED |
| SLB-20260922-0295 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 91 | QUEUED | CLOSED |
| SLB-20260922-0294 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0293 | Sep 22 | Glo | Success Rate | 95.0% | 94.8% | 89 | QUEUED | CLOSED |
| SLB-20260922-0292 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 96 | QUEUED | CLOSED |
| SLB-20260922-0291 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 101 | QUEUED | CLOSED |
| SLB-20260922-0290 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 80 | QUEUED | OPEN |
| SLB-20260922-0289 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 88 | QUEUED | CLOSED |
| SLB-20260922-0288 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 105 | QUEUED | CLOSED |
| SLB-20260922-0287 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 84 | QUEUED | CLOSED |
| SLB-20260922-0286 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 87 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:29:30 | VAS-1792304969-CE1DD3EEA488 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:29:26 | VAS-1792304964-5B8C3236596E | AGGREGATOR | TXN_COMPLETION | 1177.17ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 07:29:26 | VAS-1792304964-5B8C3236596E | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 07:29:21 | VAS-1792304959-E26D69A0EBA2 | TELCO | TXN_COMPLETION | 1681.66ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 07:29:21 | VAS-1792304959-E26D69A0EBA2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 07:29:11 | VAS-1792304950-00465427722E | AGGREGATOR | TXN_COMPLETION | 1441.52ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 07:29:11 | VAS-1792304950-00465427722E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 07:29:07 | VAS-1792304945-A41BF84B2876 | TELCO | TXN_COMPLETION | 1783.98ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 07:29:07 | VAS-1792304945-A41BF84B2876 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 07:29:02 | VAS-1792304940-1D889EE1E47D | TELCO | TXN_COMPLETION | 2089.25ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 07:29:02 | VAS-1792304940-1D889EE1E47D | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 07:28:55 | VAS-1792304935-3FFB9858EFA1 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:28:41 | VAS-1792304920-3D08196CC438 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 07:28:38 | VAS-1792304915-73236965DB11 | TELCO | TXN_COMPLETION | 1570.10ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 07:28:38 | VAS-1792304915-73236965DB11 | AGGREGATOR | TXN_COMPLETION | 1097.87ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 07:28:38 | VAS-1792304915-73236965DB11 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 07:28:33 | VAS-1791445491-97B1DA9FCC7B | MERCHANT | TXN_COMPLETION | 859445.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 07:28:33 | VAS-1792304910-C27D14A555AA | AGGREGATOR | TXN_COMPLETION | 2480.79ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 07:27:59 | VAS-1792304876-2F762985EAA7 | TELCO | TXN_COMPLETION | 2483.98ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:27:58 | VAS-1792304876-2F762985EAA7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |